Stuttering after pause

[user84 53]

I think I previously posted on this but can't find it. And it has been a very long time. 

 

When I pause media on Roku, then replay, the media stutters, sometimes multiple times. Sometimes I need to stop and restart the get the stuttering to stop.

This has been an issue since I started using Roku. I shifted back to Firestick, partially because of this issue, and I'm a bit disappointed it hasn't been resolved yet. 

What can I do to make it stop?

[Luke 43269]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[user84 53]

24 minutes ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

I'm happy to do that, but I did it previously. Any chance you have my old post so I don't have to do it again, only to find out it isn't fixable?

[user84 53]

1 hour ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Decided to go ahead and share the logs. I sent the Roku log, and the server log is attached.

Mainuser

5:44pm

Played, then paused "Say Anything."

After pressing play again, the movies stutters.

embyserver.txt

[Jmackay82 76]

It happens on Amazon too. I brought it up in the transcoding post yesterday since I think it's related to transcoding for me; direct play seems fine, but it stutters or freezes when I pause and resume transcoded content, leaving just the audio until I restart the stream. 

My logs are too big to download on my phone, so I'll rotate them tonight and try to recreate the issue so I can grab the data for you.

[ebr 16888]

@user84please also provide the ffmpeg log(s) from that playback.

[Jmackay82 76]

Some logs attached, let me know if you need more information 

embyserver (1).txt ffmpeg-transcode-ac3810af-f384-4356-a2e9-2d3a03eaac0d_1.txt ffmpeg-remux-e1a1f0c3-6fa0-4d67-bfba-05722789a952_1.txt ffmpeg-directstream-000cf68f-9932-4f6d-bff8-311c8b2df64e_1.txt ffmpeg-directstream-8b91d2e2-48fb-42ed-8324-d081da90d777_1.txt ffmpeg-remux-f48b21d3-a40a-4c2c-bc5d-ec59e417482c_1.txt ffmpeg-transcode-5bdf02de-52b1-49f1-b4ef-71f117418a86_1.txt ffmpeg-directstream-17efa35f-7837-4111-a41f-47fc41d656c3_1.txt ffmpeg-directstream-bf50d0f3-d2de-4ea4-814d-7e96defff7b4_1.txt ffmpeg-transcode-f7428dcc-175f-4fa3-ac86-45ce6776a493_1.txt

[ebr 16888]

13 minutes ago, Jmackay82 said:

Some logs attached

What was played and when?  Exactly when did the issue occur?  Which of those logs correspond to that?

[Jmackay82 76]

the full server log might give some details but its 124mb will it upload here?

noticed a lot of
System.MissingMethodException: Method not found: 'MediaBrowser.Model.Entities.SeriesDisplayOrder MediaBrowser.Controller.Entities.TV.Series.get_DisplayOrder()'

Think there is something wrong with NFO

[ebr 16888]

5 minutes ago, Jmackay82 said:

the full server log might give some details

It cannot tell me the answers to those questions.  Only the person observing the issue can do that.

This is not a Roku, though...

[Jmackay82 76]

embyserver-63926795571.txt

[Jmackay82 76]

thats the full log I am still trying to find something that might help

[Jmackay82 76]

@ebr should I give you access to my server? you can see the issues first hand that way I can private message a temp login for you

 

[Jmackay82 76]

41 minutes ago, ebr said:

It cannot tell me the answers to those questions.  Only the person observing the issue can do that.

This is not a Roku, though...

Sorry you are correct its an amazon app issue, I just realised this posts for ROKU

[user84 53]

8 hours ago, ebr said:

@user84please also provide the ffmpeg log(s) from that playback.

@ebrSee attached. There were multiple files, so if this isn't it, let me know.

ffmpeg-remux-2a469332-f179-4691-bba1-077c34cbcbc8_1.txt

Edited Monday at 11:26 PM by user84

[Jmackay82 76]

For this log the stream started at playback position 00:01:54 (segment start number 38), meaning you was resuming playback roughly 2 minutes into the movie. It might be the log before that one

[ebr 16888]

I don't believe this is an app-side issue so moving to server section...

[Luke 43269]

Hi, we are looking into this. Thanks.

[Jmackay82 76]

On 06/10/2026 at 17:55, Luke said:

Hi, we are looking into this. Thanks.

Not sure if it helps but here's some logs, another freeze happened a few moments ago, it seems when another device comes online and loads the menu page the streams all freeze for all other devices that are playing for a few moments.

embyserver (2).txt ffmpeg-directstream-cc11322c-407f-413d-a141-9edfbfc34c60_1.txt ffmpeg-directstream-6bf08e3f-12a7-4624-8cb1-c7b7e7d0dfe0_1.txt ffmpeg-directstream-70311b96-7a23-40d2-b4bb-55cab7ad0048_1.txt

[ebr 16888]

44 minutes ago, Jmackay82 said:

and loads the menu page

Hi. What are you calling the "menu page" and specifically, what device/app comes along?

[Jmackay82 76]

I’m currently using two devices: the classic Amazon app and my Samsung Galaxy S26 Ultra with the public Play Store version.

The menu is the first thing that loads, showing the hero banner and media options.

I was watching TV using a Firestick with the classic Amazon app, and when I opened the app on my phone to check the server status, the streams on the other TVs froze. My mom was watching something else on another device with the classic app at the same time, and hers froze right then too.

Just to clarify, my setup is all hard-wired with Cat 7 cables; only my phone uses Wi-Fi. My Firestick is running the latest beta version of the classic app, my phone has the latest public version, and the server is on the latest beta build from yesterday’s update.

Server is running on windows 11 pro, GEEKOM A5 2027 Mini PC,AMD Ryzen 7 7730U,32GB RAM, Rose Gold(32GB+1TB ultra fast solid state HDD internal) + External 2TB Solid State usb3 HDD dedicated for recordings only

If you need any other information I will do my best to supply if it helps to fix the freeze.