Stuttering after pause

[user84 53]

I think I previously posted on this but can't find it. And it has been a very long time. 

 

When I pause media on Roku, then replay, the media stutters, sometimes multiple times. Sometimes I need to stop and restart the get the stuttering to stop.

This has been an issue since I started using Roku. I shifted back to Firestick, partially because of this issue, and I'm a bit disappointed it hasn't been resolved yet. 

What can I do to make it stop?

[Luke 43269]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[user84 53]

24 minutes ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

I'm happy to do that, but I did it previously. Any chance you have my old post so I don't have to do it again, only to find out it isn't fixable?

[user84 53]

1 hour ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Decided to go ahead and share the logs. I sent the Roku log, and the server log is attached.

Mainuser

5:44pm

Played, then paused "Say Anything."

After pressing play again, the movies stutters.

embyserver.txt

[Jmackay82 76]

It happens on Amazon too. I brought it up in the transcoding post yesterday since I think it's related to transcoding for me; direct play seems fine, but it stutters or freezes when I pause and resume transcoded content, leaving just the audio until I restart the stream. 

My logs are too big to download on my phone, so I'll rotate them tonight and try to recreate the issue so I can grab the data for you.

[ebr 16887]

@user84please also provide the ffmpeg log(s) from that playback.

[Jmackay82 76]

Some logs attached, let me know if you need more information 

embyserver (1).txt ffmpeg-transcode-ac3810af-f384-4356-a2e9-2d3a03eaac0d_1.txt ffmpeg-remux-e1a1f0c3-6fa0-4d67-bfba-05722789a952_1.txt ffmpeg-directstream-000cf68f-9932-4f6d-bff8-311c8b2df64e_1.txt ffmpeg-directstream-8b91d2e2-48fb-42ed-8324-d081da90d777_1.txt ffmpeg-remux-f48b21d3-a40a-4c2c-bc5d-ec59e417482c_1.txt ffmpeg-transcode-5bdf02de-52b1-49f1-b4ef-71f117418a86_1.txt ffmpeg-directstream-17efa35f-7837-4111-a41f-47fc41d656c3_1.txt ffmpeg-directstream-bf50d0f3-d2de-4ea4-814d-7e96defff7b4_1.txt ffmpeg-transcode-f7428dcc-175f-4fa3-ac86-45ce6776a493_1.txt

[ebr 16887]

13 minutes ago, Jmackay82 said:

Some logs attached

What was played and when?  Exactly when did the issue occur?  Which of those logs correspond to that?

[Jmackay82 76]

the full server log might give some details but its 124mb will it upload here?

noticed a lot of
System.MissingMethodException: Method not found: 'MediaBrowser.Model.Entities.SeriesDisplayOrder MediaBrowser.Controller.Entities.TV.Series.get_DisplayOrder()'

Think there is something wrong with NFO

[ebr 16887]

5 minutes ago, Jmackay82 said:

the full server log might give some details

It cannot tell me the answers to those questions.  Only the person observing the issue can do that.

This is not a Roku, though...

[Jmackay82 76]

embyserver-63926795571.txt

[Jmackay82 76]

thats the full log I am still trying to find something that might help

[Jmackay82 76]

@ebr should I give you access to my server? you can see the issues first hand that way I can private message a temp login for you

 

[Jmackay82 76]

41 minutes ago, ebr said:

It cannot tell me the answers to those questions.  Only the person observing the issue can do that.

This is not a Roku, though...

Sorry you are correct its an amazon app issue, I just realised this posts for ROKU

[user84 53]

8 hours ago, ebr said:

@user84please also provide the ffmpeg log(s) from that playback.

@ebrSee attached. There were multiple files, so if this isn't it, let me know.

ffmpeg-remux-2a469332-f179-4691-bba1-077c34cbcbc8_1.txt

Edited Monday at 11:26 PM by user84

[Jmackay82 76]

For this log the stream started at playback position 00:01:54 (segment start number 38), meaning you was resuming playback roughly 2 minutes into the movie. It might be the log before that one

[ebr 16887]

I don't believe this is an app-side issue so moving to server section...

[Luke 43269]

Hi, we are looking into this. Thanks.

[Jmackay82 76]

On 06/10/2026 at 17:55, Luke said:

Hi, we are looking into this. Thanks.

Not sure if it helps but here's some logs, another freeze happened a few moments ago, it seems when another device comes online and loads the menu page the streams all freeze for all other devices that are playing for a few moments.

embyserver (2).txt ffmpeg-directstream-cc11322c-407f-413d-a141-9edfbfc34c60_1.txt ffmpeg-directstream-6bf08e3f-12a7-4624-8cb1-c7b7e7d0dfe0_1.txt ffmpeg-directstream-70311b96-7a23-40d2-b4bb-55cab7ad0048_1.txt

[ebr 16887]

44 minutes ago, Jmackay82 said:

and loads the menu page

Hi. What are you calling the "menu page" and specifically, what device/app comes along?