Some theme.mp3 and theme.mp4 are being ignored

[heffeque 101]

I have 4.10.1.0 x86_64 on DSM 7.4.1.

I started using the Radeon theme media plugins and there are a handful of movies where both theme.mp3 and theme.mp4 are present, but neither of them get triggered.

99% of them work without issues, but there is a handful of them that just won't work. The files are there, the naming convention is exactly the same as the rest of the movies... yet they won't reproduce, either on web, on Windows, or on Android...

I've tried removing identification, then doing a library scan... refresh metadata... and for these particular movies it doesn't refresh: I have to manually identify them... but still neither the mp3 nor the mp4 get picked up. The files are there, but they don't play.

Interestingly enough, it seem that this is happening with the movies that gave me issues HERE.

I had to rename folders, reorder stuff, etc. to put them as I wanted again, but got it fixed after some work. But now those files are giving me issues with themes...

Example:

The theme.mp4 is inside backdrops.

At some point I thought that the issue was that the theme music/video weren't working on movies that had more than one version, but then I checked a recently added movie with 2 versions in it, and that one worked OK.

Due to this, I believe that it might be that the database entries for those specific movies got corrupted at some point, and now just don't work very well, even when removing the movie identification, and re-adding it.

I have removed the identification of a movie, moved its folder out of Emby, did a library scan, then a vacuum with reboot, then a library scan again, then moved that movie back in, scanned it... it detected it... but still theme.mp3 is not playing!

Is there a way to remove those specific movies "more completely" from the database, so as to try to re-add them "as new" and get those themes working?

I'll put logs here at a later date, once I've experimented a bit more, but yeah... just wanted to know if anyone else was having similar issues.

Cheers!

[Luke 43246]

Hi, please show the complete file names. Thanks.

[heffeque 101]

7 hours ago, Luke said:

Hi, please show the complete file names. Thanks.

PM sent (as encoding groups from private trackers do not enjoy seeing their stuff open in the world).

No special characters other than a "+" here and there, but that character is not present in other movies where theme.mp3 works without issues; and the other way around, the other files where themes are not working there are no "+" around. It's just that they were the movies that "broke" last year.

[Luke 43246]

I would try renaming the files to follow multi-version naming conventions. Since you are not currently doing that, they are being grouped on metadata and so you lose some of the features that you would get if they were grouped by being in the same folder.

[heffeque 101]

27 minutes ago, Luke said:

I would try renaming the files to follow multi-version naming conventions. Since you are not currently doing that, they are being grouped on metadata and so you lose some of the features that you would get if they were grouped by being in the same folder.

OK, renaming the files with exactly the same name as the folder (folder had spaces, files had dots in them), with the dash... and now both theme.mp3 and theme.mp4 work.

I wasn't aware that the naming convention was so picky, because it's not as picky when only one video is there (theme.mp3 and theme.mp4 are working OK even if there are slight differences in the file name vs folder name; example no issue whith "Legend.(2025).mkv" file name vs "Legend (2025)" folder name; dot vs no-dot).