Android downloads fail with 404 because the Emby sync file is missing

[OUARZA 5]

Hello,

I’m having recurring problems downloading TV episodes for offline viewing. Some items stay on “Ready to transfer” or fail. This happens on two Android phones.

Setup

• Emby Server 4.10.0.40 on a Synology DS720+
• Emby for Android 3.5.55 on Android 17

In the latest server log, repeated requests to /emby/Sync/JobItems/277/File fail with DirectoryNotFoundException. Emby says the temporary file under /var/packages/EmbyServer/var/sync/91/277/ does not exist, and returns HTTP 404.

Some FFmpeg and ffprobe operations in the log exit with code 0, but the Android download still fails when it requests the sync file.

The log also contained an earlier Permission denied error when Emby tried to copy a converted file into my media share. I have since granted the internal emby user read/write access to the Download shared folder, but the Android download problem persists.

Could this missing temporary sync file be a known issue with Emby Server or the Android app? What logs would help diagnose it further? I purchased the Android app and would appreciate your help.

Thank you.

[Luke 43183]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Luke 43183]

Quote

AFAIK that is not feasible (and again, don't think it ever will be), even with the current TVDB-only implementation for alternate episode orders, you need to (re)name/(re)structure the files in the underlying OS accordingly and refresh metadata, you can't just switch display/presentation as you see fit with single set of data. 

Hi, no, the likely answer is that it was deleted from the server before the app had a chance to download it.