Broken image links for live TV

[Mbedford 12]

This has been happening for a while for me now, ive waited a few Emby Windows updates to happen to see if it disappers, but hasnt, so rasing it here, Below is a good example of where its hapeing, all the broken image icons you can see.

Everything else is working fine, all the guide data is coming in from XML TV net, all the channels icons are working ok.Emby Windows 2.317.2.0 Server: 4.10.1.0

Thanks for your help

[CFC 31]

3 hours ago, Mbedford said:

This has been happening for a while for me now, ive waited a few Emby Windows updates to happen to see if it disappers, but hasnt, so rasing it here, Below is a good example of where its hapeing, all the broken image icons you can see.

Everything else is working fine, all the guide data is coming in from XML TV net, all the channels icons are working ok.Emby Windows 2.317.2.0 Server: 4.10.1.0

Thanks for your help

I was coming on right now to post the exact same issue

Just updated to 4.10.1.0 hoping it would resolve it.

I'm not sure what logs would be helpful to provide.

 

CFC

[ebr 16847]

5 hours ago, Mbedford said:

all the guide data is coming in from XML TV net

Hi.  Then that is where the image references are coming from too.  What are they?

1 hour ago, CFC said:

I'm not sure what logs would be helpful to provide

Always are...

[CFC 31]

4 minutes ago, ebr said:

Hi.  Then that is where the image references are coming from too.  What are they?

Always are...

See attached logs

embyserver.txt embyserver-63926348902.txt

[Luke 43198]

Hi, your connections to our server hosting the images are timing out and failing. If the issue persists, then typical causes are firewall, security software or vpn. Can you look into those and let us know what you find? Thanks.

[CFC 31]

3 minutes ago, Luke said:

Hi, your connections to our server hosting the images are timing out and failing. If the issue persists, then typical causes are firewall, security software or vpn. Can you look into those and let us know what you find? Thanks.

Thanks. I will check. What IP or web address should I look for in my router logs?

Also, where in my attached logs were you able to determine this?

CFC

[Neminem 1933]

They are right here Its those you posted

If you look at you logs you can see multiple servises failing the same way.

Discogs

TheMovieDb

Not sure what this is but its failing

Error updating device info for Dat UBP-X700

Connection to http://172.16.16.165:8091/AVTransport/Control timed out

 

 

[CFC 31]

3 minutes ago, Neminem said:

They are right here Its those you posted

If you look at you logs you can see multiple servises failing the same way.

Discogs

TheMovieDb

Not sure what this is but its failing

Error updating device info for Dat UBP-X700

Connection to http://172.16.16.165:8091/AVTransport/Control timed out

 

 

Thanks

None of these you point out would affect the Live TV listings though.

I'm looking to determine which service is failing/not connecting for the live TV listing not generating images.

CFC

[Luke 43198]

1 minute ago, CFC said:

Thanks

None of these you point out would affect the Live TV listings though.

I'm looking to determine which service is failing/not connecting for the live TV listing not generating images.

CFC

It confirms you have a general problem of all outgoing communications from the server being blocked. Usually by the things I mentioned above.

So I think that helps because now you know it's not specific to one single domain.

[Neminem 1933]

@CFC Since this might not be the same issue as opp.

Why not create you own topic.

You are drowning out opps issue.

[CFC 31]

1 minute ago, Neminem said:

@CFC Since this might not be the same issue as opp.

Why not create you own topic.

You are drowning out opps issue.

I have the exact same issue as opp. Thanks for your help.

[ebr 16847]

2 minutes ago, CFC said:

I have the exact same issue as opp

But we have determined it is a very different cause.  You have a general inability for your server to get out to the internet.  This is just the place you most notice it.

[Neminem 1933]

Since opp has not show any logs, can you with certenty  say its the same

No you can't.

It might look similar.

[Mbedford 12]

Here are 2 more screenshot examples of this issue from my system as well as the server and front end logs.
Thanks for trying to fix this.

embyserver.txt EmbyClient.txt

[Luke 43198]

7 minutes ago, Mbedford said:

Here are 2 more screenshot examples of this issue from my system as well as the server and front end logs.
Thanks for trying to fix this.

embyserver.txt 222.79 kB · 1 download EmbyClient.txt 55.68 kB · 0 downloads

Your guide data source - fetchtv.com - (never heard of them)...it is sending back 404 not found responses. So I would ask them about it.

If you've never heard of them either, then your xml guide probably has image urls pointing to that domain. Maybe those urls have now gone bad, or maybe they were never working to begin with. 

Whichever it is, it's an issue with your guide data source.

[Mbedford 12]

Did you mean fetchtv.com.au not .com?
as fetchtv.com is just a parked domain, but fetchtv.com.au is an Australiain digital TV set top box and streaming service popular here. Although im not a customer of theres, maybe XML TV net is pointing to them for some images?

[Luke 43198]

Quote

maybe XML TV net is pointing to them for some images?

That's what it looks like, yes. It is not a domain that we use directly.

[Mbedford 12]

Ah I see this in the logs:
2026-10-02 06:42:46.761 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/141113/image after 76ms
2026-10-02 06:42:46.767 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/246745/image after 82ms
2026-10-02 06:42:46.767 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/126253/image after 82ms
2026-10-02 06:42:46.767 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/1241715/image after 82ms
2026-10-02 06:42:46.767 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/132592/image after 82ms
2026-10-02 06:42:46.767 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/403471/image after 82ms
2026-10-02 06:42:46.806 Error ImageService-0HNOVVI34HFKN:00000005: Error processing request

Are you sure these URL's are being fed from the XML TV net EPG guide? dont want to point fingers at wrong people.

[Luke 43198]

5 minutes ago, Mbedford said:

Ah I see this in the logs:
2026-10-02 06:42:46.761 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/141113/image after 76ms
2026-10-02 06:42:46.767 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/246745/image after 82ms
2026-10-02 06:42:46.767 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/126253/image after 82ms
2026-10-02 06:42:46.767 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/1241715/image after 82ms
2026-10-02 06:42:46.767 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/132592/image after 82ms
2026-10-02 06:42:46.767 Info HttpClient: Http response 404 from https://www.fetchtv.com.au/v2/epg/program/403471/image after 82ms
2026-10-02 06:42:46.806 Error ImageService-0HNOVVI34HFKN:00000005: Error processing request

Are you sure these URL's are being fed from the XML TV net EPG guide? dont want to point fingers at wrong people.

It's not the emby guide data source, that is for sure. if the xmltv is the only one you setup, then yes.