Broken image links for live TV

[Mbedford 12]

This has been happening for a while for me now, ive waited a few Emby Windows updates to happen to see if it disappers, but hasnt, so rasing it here, Below is a good example of where its hapeing, all the broken image icons you can see.

Everything else is working fine, all the guide data is coming in from XML TV net, all the channels icons are working ok.Emby Windows 2.317.2.0 Server: 4.10.1.0

Thanks for your help

[CFC 31]

3 hours ago, Mbedford said:

This has been happening for a while for me now, ive waited a few Emby Windows updates to happen to see if it disappers, but hasnt, so rasing it here, Below is a good example of where its hapeing, all the broken image icons you can see.

Everything else is working fine, all the guide data is coming in from XML TV net, all the channels icons are working ok.Emby Windows 2.317.2.0 Server: 4.10.1.0

Thanks for your help

I was coming on right now to post the exact same issue

Just updated to 4.10.1.0 hoping it would resolve it.

I'm not sure what logs would be helpful to provide.

 

CFC

[ebr 16846]

5 hours ago, Mbedford said:

all the guide data is coming in from XML TV net

Hi.  Then that is where the image references are coming from too.  What are they?

1 hour ago, CFC said:

I'm not sure what logs would be helpful to provide

Always are...

[CFC 31]

4 minutes ago, ebr said:

Hi.  Then that is where the image references are coming from too.  What are they?

Always are...

See attached logs

embyserver.txt embyserver-63926348902.txt

[Luke 43195]

Hi, your connections to our server hosting the images are timing out and failing. If the issue persists, then typical causes are firewall, security software or vpn. Can you look into those and let us know what you find? Thanks.

[CFC 31]

3 minutes ago, Luke said:

Hi, your connections to our server hosting the images are timing out and failing. If the issue persists, then typical causes are firewall, security software or vpn. Can you look into those and let us know what you find? Thanks.

Thanks. I will check. What IP or web address should I look for in my router logs?

Also, where in my attached logs were you able to determine this?

CFC

[Neminem 1933]

They are right here Its those you posted

If you look at you logs you can see multiple servises failing the same way.

Discogs

TheMovieDb

Not sure what this is but its failing

Error updating device info for Dat UBP-X700

Connection to http://172.16.16.165:8091/AVTransport/Control timed out

 

 

[CFC 31]

3 minutes ago, Neminem said:

They are right here Its those you posted

If you look at you logs you can see multiple servises failing the same way.

Discogs

TheMovieDb

Not sure what this is but its failing

Error updating device info for Dat UBP-X700

Connection to http://172.16.16.165:8091/AVTransport/Control timed out

 

 

Thanks

None of these you point out would affect the Live TV listings though.

I'm looking to determine which service is failing/not connecting for the live TV listing not generating images.

CFC

[Luke 43195]

1 minute ago, CFC said:

Thanks

None of these you point out would affect the Live TV listings though.

I'm looking to determine which service is failing/not connecting for the live TV listing not generating images.

CFC

It confirms you have a general problem of all outgoing communications from the server being blocked. Usually by the things I mentioned above.

So I think that helps because now you know it's not specific to one single domain.

[Neminem 1933]

@CFC Since this might not be the same issue as opp.

Why not create you own topic.

You are drowning out opps issue.

[CFC 31]

1 minute ago, Neminem said:

@CFC Since this might not be the same issue as opp.

Why not create you own topic.

You are drowning out opps issue.

I have the exact same issue as opp. Thanks for your help.

[ebr 16846]

2 minutes ago, CFC said:

I have the exact same issue as opp

But we have determined it is a very different cause.  You have a general inability for your server to get out to the internet.  This is just the place you most notice it.

[Neminem 1933]

Since opp has not show any logs, can you with certenty  say its the same

No you can't.

It might look similar.