Can't sing in

[alex.5344@hotmail.com 0]

Can you help me get the programs again 

[Luke 43167]

Hi there, what exactly happens when you try?

How to Report a Problem

 

[alex.5344@hotmail.com 0]

Nothing just said wrong username and password 

[ebr 16825]

Did you install your own server or are you using someone else's?

[alex.5344@hotmail.com 0]

Mine and im paying for it Everything got erased i only have the app but can get it to work now 

[Luke 43167]

2 hours ago, alex.5344@hotmail.com said:

Mine and im paying for it Everything got erased i only have the app but can get it to work now 

Hi, what caused everything to get erased?

[alex.5344@hotmail.com 0]

Can you help me sign in or not that's all I need to know or who can I haven't been available to watch nothing for 3 weeks 

[ebr 16825]

Where is your server installed and where is your content located?

[speechles 2113]

15 hours ago, alex.5344@hotmail.com said:

Mine and im paying for it Everything got erased i only have the app but can get it to work now 

Who are you paying?

You only have the app?

Emby is not a streaming service. Emby does not provide any content. You must create your own Emby server. Populate it with content. If another person created the server and you paid for access to it and now that is not working this is beyond our realm of being able to help. That person was breaking the Emby terms and conditions and illegally offering pirated material for you to stream for their financial benefit. Then eventually they cut you off. This is unfortunate but not something we condone.

If instead you created your own Emby server with your own equipment and somehow all that content vanished we would help you because this would be something under your control where we can walk you through it.

Please let us know if you own your server or the server belongs to someone else. Thanks.