Roku app - Channel logos/programme not loading in Guide and On Now row (show channel name text instead)

[gillmacca01 228]

I've recently bought a Roku, and in the Emby for Roku app, channel logos/programme images don't load for most of my Live TV channels. This affects both the Guide and the "On Now" row on the home screen.

 

What I'm seeing on the Roku:

- Guide: the channel column shows the logo for BBC One (101) only. All other channels (102 onwards) show just the channel number with no logo.

- On Now row: the BBC One tile shows its logo, but every other tile shows only text (channel number/name and programme title) instead of an image.

- Programme artwork itself does load: the programme poster displays in the Guide's info panel at the top (e.g. Frasier).

 

None of my other devices have this issue. On my Samsung S26, Nvidia Shield, laptop and Samsung TV, all channel logos show in the Guide and the On Now row shows programme images. So the server appears to have all the images, and the problem seems specific to the Roku.

 

Setup:

- Emby Server: latest beta [4.11.0.3], installed as a QPKG on a QNAP TS-464

- Emby for Roku: 4.1.70

- Roku: 3840EU Streaming Stick, Roku OS 15.3

- Guide data: Emby's own guide data

 

Already tried:

- Full system restart of the Roku

- Removed and reinstalled the Emby app on the Roku, then signed back in

 

Could the server be failing to convert some channel logos into a format the Roku can display (e.g. on the QNAP package), while my other devices can use the originals?

Edited 19 minutes ago by gillmacca01