Downloads not working - blank window

[CharlesF 39]

It’s pretty incredible how sh-tty the download feature works - or I should say doesn’t work.  Maybe it works 10% of the time. Normally it fails.  Or just does nothing. The UI sometimes shows a downloaded section at the top but mostly it doesn’t. It’s just an incredibly poorly designed feature that is never gotten to work regularly. Pretty remarkable.  

[Luke 43259]

@CharlesF

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[CharlesF 39]

Specifically it almost never works. Ever. 

[CharlesF 39]

Specifically it almost never works. Ever. But you guys know this.  Transfer fails. Says ready to transfer and never does.  Says it’s transferred but empty container when trying to play.  It’s almost like you guys just out the onus on paying users to debug basic functionality.  

[CharlesF 39]

See. You guys KNOW this has been a problem for YEARS and bupkiss

 

 

[CharlesF 39]

See. You guys KNOW this has been a problem for YEARS and bupkiss

 

Same function takes seconds in Plex.  I moved to emby from plex for two reasons, live tv support, and offline functionality.  But what I’ve learned is that menus basic features are oftentimes shotty, you guys have been basically ignoring live tv for years, and known broken features get ignored for years.  Now that I’m doing live tv in apps like tivimate and with the ability to hide everything but my content in Plex, what does emby offer?

[pwhodges 2107]

On 23/09/2026 at 14:24, CharlesF said:

See. You guys KNOW this has been a problem for YEARS

Not for everyone, though.  If you can stop ranting for long enough to send the requested logs, maybe they can find out why it's happening to you.

Paul

[Luke 43259]

hi, can you please describe the issue that you're having?

[billxsand 1]

Hi, I’ll be more helpful

When I go to download something by just pressing “Download”, a blank screen pops up and nothing happens when I press the download button

when I try to use “Download to” my iPhone, it says it’s downloading but nothing happens

iOS 27.0 latest Emby app

[billxsand 1]

[Luke 43259]

On 9/25/2026 at 9:29 PM, billxsand said:

ScreenRecording_09-25-2026 21-21-32_1.mov

OK we are working on chasing down why this is happening. Workaround for now is if you uninstall and reinstall the app, then that should resolve it.