Emby Upgrade from 4.9.5.0 --> 4.10.0.40 Album/Song Parental Ratings Missing

[HanSolo 27]

Hi, 

I've upgraded from 4.9.5.0 --> 4.10.0.40, yesterday, 9/19. I have (had?) lots of custom parental ratings on my music collection, these all appear to have been wiped out during the upgrade. I noted because I use parental ratings artist, album and song level to allow one of my users to enjoy music. After the upgrade the user could no longer see ANY music, so I checked the parental ratings at the album and song level and they were gone. The artist level ratings were intact for some reason (ratings at this level don't seem to do anything). The user in question has "Block items with no or unrecognized rating information" enabled for all libraries.

I'm running Debian 13 (trixie) with all the latest patches. I have all my libraries mounted via read only NFS shares (I didn't want the media to be inadvertently deleted by the users). I also have backups going back 10 days, so I have a database backup from 9/19 before the upgrade.

It's quite a bit of work to put these ratings back since there are no really good ways (that I'm aware of) to multi select tracks or albums and edits the parental rating. 

Two questions, 

1) Is it possible to restore this information from the backup I have? 

2) Is there a way to avoid this loss in future upgrades?

Thanks in advance, 

HS

Edited September 20 by HanSolo

[Luke 43269]

HI, that's surprising. Was there a lot of scanning activity following the update?

[HanSolo 27]

Here is the command I used to upgrade

sudo dpkg -i emby-server-deb_4.10.0.40_amd64.deb

I checked Emby with the admin account and didn't see any media, then I rebooted, still didn't see any media. Then I checked my mount points and everything was fine, so I started a rescan. The rescan took a couple hours at least before anything showed up my libraries. Next, I checked my playlist, none of them were populated even for users who don't have restrictions. I refreshed metadata on each playlist and that seemed to fix the issue for the unrestricted users. At this point my restricted users were not seeing any library files or having anything populate for their playlists and at this point I realized the permissions were gone. Once I changed the permissions the media files started showing back up in the correct playlists and library for the restricted users. The Albums section is still blank but that's a separate and ongoing issue.

I'm assuming there was a lot of disk activity, but I didn't notice it perse, the media is hosted on a NAS so I don't necessarily notice high disk activity.

Let me know what you think. 

HS

Edited September 21 by HanSolo

[HanSolo 27]

Just wanted to check back on this. What this the correct way to upgrade?

Thanks,

HS

[Luke 43269]

@sa2000

[sa2000 842]

On 28/09/2026 at 00:13, HanSolo said:

Just wanted to check back on this. What this the correct way to upgrade?

What you did was the correct way to upgrade from 4.9.5.0 to 4.10.x

On 21/09/2026 at 20:59, HanSolo said:

sudo dpkg -i emby-server-deb_4.10.0.40_amd64.deb

 

On 20/09/2026 at 23:46, HanSolo said:

I have (had?) lots of custom parental ratings on my music collection, these all appear to have been wiped out during the upgrade. I noted because I use parental ratings artist, album and song level to allow one of my users to enjoy music. After the upgrade the user could no longer see ANY music, so I checked the parental ratings at the album and song level and they were gone. The artist level ratings were intact for some reason (ratings at this level don't seem to do anything). The user in question has "Block items with no or unrecognized rating information" enabled for all libraries.

How exactly did you have the parental controls ? What did you set and where ?

 

On 21/09/2026 at 20:59, HanSolo said:

I checked Emby with the admin account and didn't see any media, then I rebooted, still didn't see any media. Then I checked my mount points and everything was fine, so I started a rescan. The rescan took a couple hours at least before anything showed up my libraries

It is possible that this led to the problem. Would need the emby server logs covering this time to see why there was no media for your admin account. It is possible that the removal of the media and the start if the fresh scan led to losing the settings

On 20/09/2026 at 23:46, HanSolo said:

1) Is it possible to restore this information from the backup I have? 

You cannpt specifically pick elements from a backup - except for watched status. See Backup and Restore Emby Server for info on backups

[HanSolo 27]

On 10/6/2026 at 7:30 AM, sa2000 said:

It is possible that this led to the problem. Would need the emby server logs covering this time to see why there was no media for your admin account. It is possible that the removal of the media and the start if the fresh scan led to losing the settings

I'm not sure what you mean by "removal of the media" as I didn't remove any media. Should I have not restarted the machine after the upgrade and just let it be for a while?

On 10/6/2026 at 7:30 AM, sa2000 said:

How exactly did you have the parental controls ? What did you set and where ?

I mainly use my Emby server for music with some TV Shows and Movies. I have a user where the maximum allowed parental rating is "TV-Y/APPROVED/G/E/EC/TV-G" and "Block items with no or unrecognized rating information" is enabled in all libraries for that user. This means no music shows up by default because I've never seen any that the rating field is auto populated. To add music, I then go and change the parental rating in the meta data to "APPROVED." I do this for the Artist, Album, or/and Tracks depending on what I want. 

There is another thread where I reported that under the restricted user the albums are not showing up under the Music section in the UI, to work around this I've been using playlists which isn't ideal. Here is a link to the thread 

 

On 10/6/2026 at 7:30 AM, sa2000 said:

It is possible that this led to the problem. Would need the emby server logs covering this time to see why there was no media for your admin account. It is possible that the removal of the media and the start if the fresh scan led to losing the settings

 I looked through the logs, seems they're gone. I should have thought to save them on the day I upgraded, I'll try to do so in future. 

Thanks,

HS

Edited 1 hour ago by HanSolo

[sa2000 842]

56 minutes ago, HanSolo said:

I'm not sure what you mean by "removal of the media" as I didn't remove any media

I have come across cases where the server detects what it thinks is media deletion and so it gets removed from the database - it should not happen when a whole drive / top level path is down but if a specific media is no longer present then it would get removed. You mentioned that you saw no media after the launch and maybe for some reason emby server thought the items were deleted - it depends how the remote end responds when emby server tries to access the path - without logs it is not possible to say if this happened. May be there was some nfs issue that led to this. 

Thanks for the info on how you are using parental controls for music

1 hour ago, HanSolo said:

There is another thread where I reported that under the restricted user the albums are not showing up under the Music section in the UI, to work around this I've been using playlists which isn't ideal. Here is a link to the thread 

I am aware of an issue with the Albums tab on Music library where the permited albums do not show but thry do show in the other library tabs. This was referred to the development team. I presume this is what you were referring to

 

[HanSolo 27]

27 minutes ago, sa2000 said:

I am aware of an issue with the Albums tab on Music library where the permited albums do not show but thry do show in the other library tabs. This was referred to the development team. I presume this is what you were referring to

That's what I'm referring to, just trying to spread the word as it's rather inconvenient for me

Thanks for all the hard work 

HS