Do I have to beg for a refund??

[17788345546 0]

I have a very bad experience with emby app from Microsoft Store. When it plays WEB-DL h.265, stutters occur multiple times. And fast forward or backward may cause A/V out of sync. I explained everything to that email: billingsupport, But this guy keeps asking me to post it in the forum...post it in the forum...post it in the forum.

Fine, I did what you require. Are you happy now. I ask for a refund, do not play that 10 days trick on me. And help me to cancel my emby premiere subscription. I will never use emby again.

Title4K HEVC HDR
CodecHEVC
ProfileMain 10
Level150
Resolution3840x2160
Aspect ratio16:9
AnamorphicNo
InterlacedNo
Framerate25
Bitrate12699 kbps
Bit depth10 bit
Video rangeHDR
Video range typeHDR10
Color spacebt2020nc
Color transfersmpte2084
Color primariesbt2020
Pixel formatyuv420p10le

Ref frames1

HDR and refresh rate auto switch on

FYI: I don't even care if you guys will look into it. I am not interested at all. You can delete my emby account if you wish after it's done.

Edited 44 minutes ago by 17788345546

[lorac 123]

All that to complain and have your phone number as a username? 

Where's your west coast chill? 

Emby has issues but people generally care and want to help you fix them. 

[17788345546 0]

Just in case emby find another excuse not refund because they are not sure where is this email/phone number subscription from.

[softworkz 5386]

@17788345546

I'm very sorry to hear about your bad experience and I see your frustration.

In order to understand what is happening, we'd need some more information. Could you please post or PM me the EmbyClient and MPV logs from those stuttering playbacks?

You can find those under Settings >> About >> Logs (tab)

[lorac 123]

Well as a fellow Canadian I hope you'll stick around and let people help you. 

[17788345546 0]

embyserver.txt hardware_detection-63925251873.txt

[softworkz 5386]

Thanks. These are server logs. embyserver.txt doesn't show any playback.

From the server side, an ffmpeg log might be helpful (but not necessarily). 

The logs from the Windows App are the primary point of interest.

 

14 minutes ago, softworkz said:

Could you please post or PM me the EmbyClient and MPV logs from those stuttering playbacks?

You can find those under Settings >> About >> Logs (tab)

[17788345546 0]

I downloaded those logs from emby app client, just played the video for 5 minutes.

embyserver (1).txt

[softworkz 5386]