Emby Theatre for Windows can't connect to server

[spiller37 0]

When using the Windows desktop app I am not able to connect to a locally hosted server on the same subnet.  The server is still accessible from the same machine in a web browser.  I can't find a location for log files.  The location of the application is apparently locked behind a Microsoft Store datastore.  I really wish they would just release this as a normal windows application and not require the ridiculous MS store.

How can I troubleshoot this connectivity issue?

[pwhodges 2105]

The location of the app log files is shown on the About page:

Paul

[spiller37 0]

Thanks for the location information, I would have never found it because the Help/About is not available until inside the application.  All I see in the logs is the following error message.  I have wiped the data for the application with Windows Settings and manually be deleting the entire Emby folder in AppData\Local\Packages.  After a complete wipe the application will scan and automatically find and add the Emby server on my network, but still can't connect. 

 

2026-09-14 08:32:24.810 Info WebView: Event fired: IConnectionManager_10.credentialsupdated
2026-09-14 08:32:24.810 Error WebView: Failed to connect to any server address. Tried: http://x.x.x.x:8096
	URL: file:///C:/Program%20Files/WindowsApps/EmbyMedia.EmbyTheater_2.317.2.0_x64__svmepx4c03f7m/web/modules/emby-apiclient/connectionmanager.js
	Line/Col: 3/118530

 

[pwhodges 2105]

Is the network type of your server set to Public (wrong) or Private (correct)?

Paul

[spiller37 0]

Server is a docker hosted on Unraid.  Client has network type set to Private and is able to Test-NetConnection to the port as well as being able to access from the browser.  It is really baffling. 

[Luke 43131]

@spiller37are you still having an issue with this?

[spiller37 0]

Yes, this is still occurring.  I tested it on two different Windows 11 PCs and both have the same issue.  The browser can connect fine, the powershell Test-NetConnection command can connect to both the http and https ports, and all Android clients can connect.  I attempted to try it on a Windows 10 PC, but couldn't get the Emby installer to even install.  Is there some debug diagnostics the enable extra logging on the client to try and determine the failure?

[spiller37 0]

Got the Windows 10 PC client installed and it showing the same error as the two Windows 11 PCs.