No Media Info after Import, only shows up after starting playback (Movies only)

[Kyouma 38]

Hello, a lot of times when improting Movies with real time monitoring, the server will not populate any Info about the Media. The Metadata is unaffected.
Here is the Media after the import:

Spoiler

 

And here after I have started playback once:

Spoiler

How do i get it to populate after the import? This issue does not happen with Series/Episodes and some Movies are also fine. Maybe it's because of Dolby Vision?

embyserver.txt

Edited 2 hours ago by Kyouma
Added log

[Luke 43022]

Hi, it could be that it was still in progress. Beyond that nothing obvious. You could try removing all third party plugins and see if that helps.

[Kyouma 38]

3 minutes ago, Luke said:

Hi, it could be that it was still in progress. Beyond that nothing obvious. You could try removing all third party plugins and see if that helps.

 I just found this error in the Log:
 

2026-09-05 18:35:15.224 Error App: Error in ffprobe
	*** Error Report ***
	Version: 4.9.5.0
	Command line: C:\Users\emrek\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp
	Operating system: Microsoft Windows 10.0.26200
	OS/Process: x64/x64
	Framework: .NET 8.0.27
	Runtime: C:/Users/emrek/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 16
	Data path: C:\Users\emrek\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\emrek\AppData\Roaming\Emby-Server\system
	Emby.Server.MediaEncoding.Unified.Ffmpeg.FfRunException: Emby.Server.MediaEncoding.Unified.Ffmpeg.FfRunException: ffprobe failed - streams and format are both null: -i file:"G:\EMBY\Filme\John Wick Kapitel 4 (2023)\John Wick Kapitel 4 (2023) [2160p BluRay x265].mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
ffprobe version 5.1-emby_2023_06_25_p4 Copyright (c) 2007-2022 the FFmpeg developers and softworkz for Emby LLC
	  built with gcc 12.2.0 (Rev10, Built by MSYS2 project)
	file:G:\EMBY\Filme\John Wick Kapitel 4 (2023)\John Wick Kapitel 4 (2023) [2160p BluRay x265].mkv: Permission denied
	
	
{
	
	}
	

	   at Emby.Server.MediaEncoding.Probing.MediaProbeManager.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Dictionary`2 requestHeaders, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Boolean hasMixedProtocols, CancellationToken cancellationToken)
	   at Emby.Providers.MediaInfo.FFProbeVideoInfo.ProbeVideo[T](MetadataResult`1 metadataResult, MetadataRefreshOptions options, BaseItem[] collectionFolders, LibraryOptions libraryOptions, CancellationToken cancellationToken)
	   at Emby.Providers.Manager.MetadataService`2.RunCustomProvider(ICustomMetadataProvider`1 provider, MetadataResult`1 itemResult, String logName, MetadataRefreshOptions options, BaseItem[] collectionFolders, LibraryOptions libraryOptions, RefreshResult refreshResult, CancellationToken cancellationToken)
	Source: Emby.Server.MediaEncoding
	TargetSite: Void MoveNext()

Could it be because of that? It only happens with Movies like this which have "High Quality" stuff like HDR, DV and such.

[Luke 43022]

Yes this is something you'll need to look at:

 Permission denied

The server is being denied access to open the file.

[Kyouma 38]

Any idea where I should start looking? I have no clue what might be denying access.