audio playback issue

[lbkBrad 4]

I found an audio issue in my roku app I thought I'd mention.  I do consider this very low priority (if I'm playing music on either home stereo, I'm more likely to be playing Spotify).  OK, so I have thousands of audio files - all MP3 or WMA.  These have always played fine on: Plex/roku, Sharp mini-stereo, Honda car stereo, Pioneer car stereo (those last 3 via USB).  I usually keep all types of transcoding disabled where possible.  in Emby right now, the MP3 files are playing fine, but the WMA files show 'unsupported audio format'.  The other day while I temporarily had transcoding enabled, I remembered to re-test and the WMA files played fine.  It occured to me most of my WMA files are variable bit-rate and I wondered if that had anything to do with it (maybe that's not even supported).  Anyway, that is the issue (and yes, I am aware that audio transcoding usually isn't very intensive), so if I left out any needed details, let me know.

[Luke 43032]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[speechles 2109]

@lbkBradThank you for reporting the issue. Apologies too. Roku has abandoned support for the WMA/WMAPRO codec in their latest firmwares. I have confirmed this on my devices which received that newest firmware. We can adapt to match that change. I have submitted a fix to the team for this issue. If you find any other problems, mistakes or something where it is not working correctly do not feel afraid to let us know. We appreciate this kind of post. Thanks again.

[lbkBrad 4]

thank you for that info speechles!  I wasn't aware, but that sounds great and good call! ....and understood Luke on how to report these going forward.

[ebr 16675]

21 hours ago, speechles said:

Roku has abandoned support for the WMA/WMAPRO codec in their latest firmwares

If this is the case, how are we going to adjust given this?

23 hours ago, lbkBrad said:

 I usually keep all types of transcoding disabled

It looks to me like things are working as they should but to play this audio will now require server conversion.

23 hours ago, lbkBrad said:

but the WMA files show 'unsupported audio format'.

 

[lbkBrad 4]

It sounds like maybe this is a bigger issue and I don't want to cause any problems.  Since Roku has dropped support, I may just have to go ahead and do some batch conversions and get everything MP3.  Even though it's a bunch of folders, I bet if I find the right utility, it won't be terrible.  That will be my plan at this point.  Thanks all for your attention on this.