Server Not Finding Movies

[Myith29 2]

Hello,

I have been using my Emby Server for a couple of years now. I put a few movies up today, and for some reason the Server stopped identifying new movies. For example: I put Hercules (2014) in the proper folder and it is not appearing in Emby. When I go to Report, it identifies the folder exist but I still cannot play the film through Emby. I have refreshed metadata, rebooted Emby, and restarted my computer and none have worked. 

Please tell me if I am missing something.

embyserver(5).txt

[Luke 42985]

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[visproduction 369]

Just  a guess.  Is your library pointed to media/movies?  Or did you point to each subdirectory like this:

media/movies/a

media/movies/b

The library directory will search subdirectories so you don't need to list every alphabet.  Having so many subdirectories may cause an issue.  I have not tested that.  I just put movies/ Hercules (2014) and not bother with each letter.  You can sort by title.  Why do you need so many subdirectories? 

Your log file shows that the older Hercules (1983) was found, but not your new version from 2014.  Either it's listed in another subdirectory and that is not covered by the library. Or you have so many subdirectories listed that it takes a lot of time to refresh.  Did you go to the admin / library and click on the threedots of the library that has this new movie and select scan the files from the drop down?11

Also possible, there might be something wrong with the media copy. Be sure it plays in another 3rd party player or if it's AV1 and AAC it should play even in a browser.

 

[Myith29 2]

The library directory is going to the Movies folder. I made subfolders of the letters given the number of movies I have so I can sort quicker. And when I go directly to the folder it is in it plays fine.  I am refreshing the metadata again now and will post the log soon.

 

 

[Myith29 2]

So with Hercules I found that it was weirdly combining the two with the Disney Hercules. I split the files and it is doing fine now.  And after the 11th time refreshing the Metadata all the other files started showing up to. 

[Luke 42985]

How are your files named and organized?

[Myith29 2]

By type then by name. In the case of Hercules it would be //E:media/movies/H/Hercules (2014)

[Luke 42985]

That's only the folder name. can you please show us everything? Thanks.

[Myith29 2]

I apologize. Could you give me an example of what you are looking for or how I can show it?