4K HEVC shows as 1080p, think I can't find any setup to fix?

[PeteGul 43]

Hi

I have an movie, that wont show in 4K. It is 4K as far as I know. And as I understand from mediainfo it is.

Using an nVidia Shield 2019 pro, latest Android universal app and lates Beta server.

Hope for feedback

embyserver.txt hardware_detection-63923023893.txt MediaInfo.txt

[ebr 16648]

Hi.  Did you confirm via your TV menus what mode it is actually in?

[PeteGul 43]

Yes, avr and tv says 1080p.

This movie (see attached file) plays as it should. And I think they are almost the same as far as I can see of MediaInfo

MediaInfo2.txt

[ebr 16648]

Do you have refresh rate switching and/or match resolution enabled in the app settings?