Emby does not play subtitles ASS

[noybman 11]

Hey Luke, I am having a similar issue on at least one movie with subtitles. It has subtitles burned in, quite a long list of them too! (like 40+ subs), and if I enable subs, Emby gives the blue circle of death then crashes the play.

If I leave subs off, it plays fine.

I haven't seen this in all movies, and I believe I have others with built in subs that work, but this is an example where it does not.
The log is a fresh start with debug on. Started the movie, the trailers plugin plays two trailers, I skipped to the end of them. The movie begins playing, works just fine. I enable English ASS subs, the movie stops playing, the "emby circle of death" spins for a good hot minute (maybe 20s-30s) then crashes, goes back to the main screen, doesn't play.

This is what is in the log (see attached).

Maybe it has to do with the burned in media, maybe its special characters in the titles? etc....

PS: the folder path I am using for transcoding is fin. nothing has changed here. I'm stillwaiting for an answer on transcoding settings tests: https://emby.media/community/topic/145076-transcoding-tests-broken-unable-to-run-due-to-running-operations/

Again, NOTHING has changed in all of this time, and I have done transcodes, so I know transcodes work sometimes. Anyways, you have a full log, and a description of what I did with that movie so you can correlate it to the logs.

 

Here are the transcoding settings:

embyserver.txt

[Luke 42934]

@noybmanwas there an ffmpeg log? Please attach that as well. Thanks.

[noybman 11]

ffmpeg added

ffmpeg-transcode-2859f6d2-e536-4986-b278-97d553b48411_1.txt

[Luke 42934]

OK, why disable the extraction on the fly?

[noybman 11]

I didn't. What are you talking about?

[Luke 42934]

10 minutes ago, noybman said:

I didn't. What are you talking about?

The checkbox in your last screenshot. Try clicking it.

[noybman 11]

I never changed that setting that I recall. Why should emby crash, so it is a bug? I will test this and report back tonight

[visproduction 368]

Realated to this issue in the forum and elsewhere:
 https://duckduckgo.com/?q=linux+playback+.ass+subtitles+media+player+error&ia=web

[noybman 11]

Seems to work now. But isnt this still a bug? It shouldn't crash.

This is a windows box to answer the other comment.

Im not sure I love the text "this can take a long time and cause video playback to stall...." whats dumber? IS that is what was happening... WITH this OFF.

 

[Luke 42934]

The choice between burning in ass subtitles vs extracting on the fly is a choice between two demanding processes. 

if burning in it will be dependent on overall system performance. 

if extracting it will be largely dependent on disk IO performance.