Support - App Remote Access not working

[grimrod42 0]

Hello

I have recently setup remote access to emby. It works on the browser but not to apps.

I have it working with caddy reverse proxy. I have a Premium license.

I have tried on an iphone and firetv app, which does not work, error is unreachable. Works perfectly on browsers.

Not really sure why its not working.

Thank you for any assistance 

[Abobader 3514]

Hello grimrod42,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[grimrod42 0]

I can post more details, I am looking for some indications as to why it would not work on apps but on browser (remote of course)

[grimrod42 0]

FYI Its a windows server 

Let me know what specific details might be useful and I will provide.

[ebr 16644]

Hi. Exactly how are you trying to connect and exactly what happens?  Are you entering the address exactly the same as in the browser?

[grimrod42 0]

Hi

On an iPhone emby app and a fire tv emby app, using the same url & port it says server unreachable.

on a browser on the the iPhone and a computer at the remote location of the fire tv, it is reachable and can login.

Research suggested might be a certificate issue with caddy.

that the app is more restrictive than the browser, but not sure about that.

thank you 

[ebr 16644]

7 minutes ago, grimrod42 said:

using the same url & port

Are you sure it is exactly the same?  Are you typing in or does it show "https://"?

[grimrod42 0]

Yes Typing in https://url

on web and app

 

[Luke 42918]

Are you sure the app is trying to connect with the same port as the browser?

[grimrod42 0]

the app shows 8920 

I have other changed the default on the server