Trying to get a refund

[Dreadheim 0]

Hey guys I see you love this service and everything. That's great to each his own. I was looking forward to using it as well I just found out the crazy stuff you have to do to get SSL certified so I tried to get a refund I had the service for about 3 hours and immediately canceled my subscription and requested a refund. They simply said you should know I guess basically by sending me a article on how to set up the server to me that is way too difficult for somebody to have to go through if they don't want to considering I just had no idea that I would have to do that thought by now that would be just included if you had to pay. My question is how good is the customer support about that kind of stuff cuz I may come back someday you never know.

[ebr 16639]

1 hour ago, Dreadheim said:

thought by now that would be just included

Hi.  For us to "include" SSL setup, we'd have to take control of your connection to your own server and then we'd own your SSL connection, not you.   We are focused on allowing you to truly control your own server and connection to it and that does require a bit more knowledge and setup than just letting someone else do it.

We have guides and many folks out here who would gladly help you through that process if you want to take it on in the future.

[visproduction 368]

Dread, 

Perhaps you already are aware that Emby will work just fine and securely, using an IP address and you would not need to get a SSL setup.  Any users needing remote access would just use the IP remote address with their user name and password, instead of a domain name address.  You could run Emby for as long as you like, using the IP address for remote access.

Hope that helps.

[ebr 16639]

2 hours ago, visproduction said:

Dread, 

Perhaps you already are aware that Emby will work just fine and securely, using an IP address and you would not need to get a SSL setup.  Any users needing remote access would just use the IP remote address with their user name and password, instead of a domain name address.  You could run Emby for as long as you like, using the IP address for remote access.

Hope that helps.

While that will certainly work, it won't be "secure" (encrypted).

But, using something like Caddy as a reverse-proxy can get one setup securely pretty easily.

[yocker 1814]

6 hours ago, Dreadheim said:

Hey guys I see you love this service and everything. That's great to each his own. I was looking forward to using it as well I just found out the crazy stuff you have to do to get SSL certified so I tried to get a refund I had the service for about 3 hours and immediately canceled my subscription and requested a refund. They simply said you should know I guess basically by sending me a article on how to set up the server to me that is way too difficult for somebody to have to go through if they don't want to considering I just had no idea that I would have to do that thought by now that would be just included if you had to pay. My question is how good is the customer support about that kind of stuff cuz I may come back someday you never know.

You can setup a program called Caddy. It's very easy to use and handles the SSL registration automatically.
I believe there is a thread on this forum made to help people with it.

You can get Caddy at:
https://caddyserver.com/

If you have any questions the developers and/or people in here are always willing to help.

[Q-Droid 1047]

7 hours ago, ebr said:

Hi.  For us to "include" SSL setup, we'd have to take control of your connection to your own server and then we'd own your SSL connection, not you.   We are focused on allowing you to truly control your own server and connection to it and that does require a bit more knowledge and setup than just letting someone else do it.

We have guides and many folks out here who would gladly help you through that process if you want to take it on in the future.

It could be possible to include SSL in Emby without owning or taking over anything because Let's Encrypt can now issue certificates for public IPs. There are .Net ACME client libraries available for integration.

 

Edited 34 minutes ago by Q-Droid