Trying to get a refund

[Dreadheim 0]

Hey guys I see you love this service and everything. That's great to each his own. I was looking forward to using it as well I just found out the crazy stuff you have to do to get SSL certified so I tried to get a refund I had the service for about 3 hours and immediately canceled my subscription and requested a refund. They simply said you should know I guess basically by sending me a article on how to set up the server to me that is way too difficult for somebody to have to go through if they don't want to considering I just had no idea that I would have to do that thought by now that would be just included if you had to pay. My question is how good is the customer support about that kind of stuff cuz I may come back someday you never know.