Live TV - Emby - On Roku TV Sound is not synced with program.

[GaryG 6]

Live TV - Emby - On Roku TV Sound is not synced with program. This started a few days ago.
Its only happening on ROKU TV, certain channels the sound is not synced up with the program. I tested it on other diveices and it seems isolated to ROKU
I considered reaching out to my carrier, but since the issue is only on ROKU TV, Ive held off so far.
Is Anyone else seeing this issue lately, for the last few days? ROKU did an update Aug.6, I believe.

A couple of problematic channels as an example

TCM (Turner Classic Movies)
MeTV

[Luke 42898]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[ebr 16624]

Hi.  Please be sure to include the ffmpeg log(s).  The Roku is probably the only device remuxing.

[GaryG 6]

Will do

[speechles 2108]

Playback correction might help. Press down while playing an item. Move to the cog/gear and click it. Then choose the "Attempt Playback Correction" and it will try another playback method to attempt to fix it. You can use playback correction multiple times if the first time doesn't fix it. The second time should.

[GaryG 6]

On 8/15/2026 at 4:29 PM, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Here are some logs from last night when I had the issue occurring. It started occurring around 2026-08-16 00:34:00m until about 2026-08-16 00:42:00. at which time I gave up. Let me know if you need anything else.

 

ffmpeg-transcode-a99aea07-415c-4bcf-916f-31e098acc7b3_1.txt embyserver.txt

Edited 23 hours ago by GaryG
Addition of attachments

[GaryG 6]

6 hours ago, speechles said:

Playback correction might help. Press down while playing an item. Move to the cog/gear and click it. Then choose the "Attempt Playback Correction" and it will try another playback method to attempt to fix it. You can use playback correction multiple times if the first time doesn't fix it. The second time should.

Thanks speechlessI tried that. No luck.

[GaryG 6]

I just tried it againm, Channel is TCM.
The video is clearly slower than audio. I also turned off:

Allow audio transcoding to a compatible format, if necessary, during media playback

Allow video transcoding to a compatible format, if necessary, during media playback

As a test, and no change.
Let me know if you want those full logs.
 

2026-08-16 16:44:38.323 Info HlsSegmentService-0HNNPLE8QGR3T:00000022: http/1.1 Response 204 to host2. Time: 160ms. DELETE http://192.***.*.***:8096/emby/Videos/ActiveEncodings?DeviceId=fdeb8753-3787-511f-9945-18a3f9d8e48c. Headers: Date=Sun, 16 Aug 2026 20:44:37 GMT, Server=UPnP/1.0 DLNADOC/1.50, Cross-Origin-Resource-Policy=cross-origin, Private-Network-Access-Name=FOX1_STORAGE, Private-Network-Access-Id=7ff3c510313945559f288ad81e3ebac3

2026-08-16 16:44:38.945 Info MediaInfoService-0HNNPLE8QGR3T:00000024: http/1.1 POST http://192.168.1.167:8096/emby/Items/16880696/PlaybackInfo?UserId=x_secret3_x&mediasourceid=08648b05d2fdb1db927a972cc08c3419&livestreamid=06044cf0e6f93cdae5f285c9ecfaaeb4_01413a525b3a9622ce6fdf19f7dde354_08648b05d2fdb1db927a972cc08c3419&autoopenlivestream=true&starttimeticks=00000000&audiostreamindex=-1&currentplaysessionid=a03f59f03d1f4168bfba45f50d5f6a5b&isplayback=true&maxstreamingbitrate=4000000&subtitlestreamindex=-1. Source Ip: host2, UserAgent: Roku/DVP-15.3 (15.3.4.832-20)

2026-08-16 16:44:38.951 Info MediaInfoService-0HNNPLE8QGR3T:00000024: GetPostedPlaybackInfo request. IsPlayback: true, isInLocalNetwork: True

2026-08-16 16:44:38.951 Info MediaInfoService-0HNNPLE8QGR3T:00000024: User policy for GaryG. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

2026-08-16 16:44:38.951 Info MediaInfoService-0HNNPLE8QGR3T:00000024: Bitrate exceeds DirectPlay limit: media bitrate: 8789785, max bitrate: 4000000

2026-08-16 16:44:38.951 Info MediaInfoService-0HNNPLE8QGR3T:00000024: Bitrate exceeds DirectStream limit: media bitrate: 8789785, max bitrate: 4000000

2026-08-16 16:44:38.951 Info SessionManager: Removed playSession a03f59f03d1f4168bfba45f50d5f6a5b from session b46e73c479203f105f0e502e8a45f664

2026-08-16 16:44:38.951 Info SessionManager: Setting _lastPlaySessionId for session b46e73c479203f105f0e502e8a45f664 to 5284f59fb37f4f0a9ac3b4d2236c814e

Edited 23 hours ago by GaryG

[ebr 16624]

1 hour ago, GaryG said:

I also turned off:

Allow audio transcoding to a compatible format, if necessary, during media playback

Allow video transcoding to a compatible format, if necessary, during media playback

As a test, and no change.

You are going to want to turn those back on but you are saying that this channel was out of sync when direct playing, remuxing AND transcoding?

If so, I suspect an issue at the source.

[GaryG 6]

18 hours ago, ebr said:

You are going to want to turn those back on but you are saying that this channel was out of sync when direct playing, remuxing AND transcoding?

If so, I suspect an issue at the source.

Thanks. Ill reach out to them, But I doubt theyll help. Since its isolated to a ROKU TV, and only specific channels, theyll probably blame ROKU. Ill try it again today turning off those settings to make sure I did it right. Let me know if you have any other thoughts.

The problematic channels only a problem on a ROKU TV, Android TV fine, PC, channels are fine. and this just started recently.

Edited 3 hours ago by GaryG

[ebr 16624]

The Roku player is very particular about everything in the video conforming exactly to spec so it could be something slightly off that it just doesn't adjust to like some other players will.

[GaryG 6]

3 hours ago, ebr said:

The Roku player is very particular about everything in the video conforming exactly to spec so it could be something slightly off that it just doesn't adjust to like some other players will.

Ive been speaking with ROKU support escalating a a defect or at least trying to.  Interestingly, I did a hard reset on the problematic TV, and re installed Emby. MeTV now is back to not being able to load at all which was a previous Item I escalated here, Luke had responded that it was being looked into.