Emby randomly unable to reach server

[PX_54 0]

I spent the weekend setting up emby on my WD My Cloud EX2 Ultra, it was all working (other a slight network hiccup in the middle of setup) and I shared it with a friend who had it working also.

I was talking about it today with someone else, and when I've tried to access it I'm getting Unable To Reach Server messages constantly - I've not changed any settings.

I'm able to access my server directly through the WD MyCloud site, and I can also access it via Plex, but for some reason emby can't connect.

I vaguely remember having this issue when I've previously tried to set up emby; that it would be quite temperamental and randomly say it can't connect to the server, when there's no reason it shouldn't.  The hiccup at the weekend, was that it did it in the middle of me trying to set everything up again - though I'm not sure if I actually had an actual network at that point (because some other things seem to point to that possibility). I can't even remember how I rectified it at the weekend, because the webpage just kept saying that it couldn't connect and then I clicked through somewhere which opened a new tab that could connect - but the old tab still couldn't.

This happens both locally and remotely.

I really want to switch to emby, particularly for it's free remote access, but this random loss of access keeps putting me off.

[Luke 42841]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[PX_54 0]

Forgive my ignorance but, how do I do that when I can't connect to the server?

[Luke 42841]

Are you sure the server is running? Does your server machine ip address change regularly?

[PX_54 0]

Yes it's running, like I said I can still access it directly via MyCloud and through Plex.

I don't use a dynamic IP on the server.

It's only Emby that says it's unable to connect.

[Neminem 1811]

Can't connect

You mean you have the Emby client and no server to link it to?

Or the admin disabled you account.

Did you install your own server, with your own media, on your own hardware ?

Your options are 
(1) install a server.  

Quick Start

(2) ask a friend who runs a server to let you use theirs.

(3) access an illegal server (no further instructions here).

If someone else's have a talk with them.

Emby does not host your server and do not supply media files.