LG webOS Emby App – Simplified and Traditional Chinese subtitles frequently fail to display or appear after se

[Haibinsky 0]

am experiencing subtitle display issues on the latest version of the Emby app for LG webOS.

The issue mainly affects Chinese subtitles, including both Simplified Chinese and Traditional Chinese subtitles. During playback, subtitles frequently fail to appear correctly. In some cases, subtitles are completely missing, while in other cases they only appear after the video has been playing for approximately 3–5 minutes.

The problem occurs with different media files and subtitle tracks. English subtitles may also experience similar issues, but the problem is especially noticeable with Simplified Chinese and Traditional Chinese subtitles.

The same video files and subtitle tracks work normally on other Emby clients, which suggests the issue may be related to the LG webOS Emby application, subtitle loading process, or subtitle rendering mechanism.

Environment:

• Device: LG Smart TV
• Platform: LG webOS
• Emby App: Latest version available from LG Content Store
• Emby Server: Latest version
• Subtitle languages tested: Simplified Chinese, Traditional Chinese, English

Steps to reproduce:

• Open a video with Chinese subtitle tracks in the Emby LG webOS app.
• Select Simplified Chinese or Traditional Chinese subtitles.
• Start playback.
• Observe subtitle behavior during playback.

Expected behavior:
Selected subtitles should load immediately and display correctly from the beginning of playback.

Actual behavior:

• Simplified Chinese and Traditional Chinese subtitles often do not appear when playback starts.
• Sometimes subtitles only appear after 3–5 minutes of playback.
• In some cases, subtitles never appear.
• The issue happens repeatedly with different video files.

Additional information:
This issue seriously affects the viewing experience, especially for Chinese-speaking users. Since the same media files and subtitle tracks work correctly on other Emby clients, the problem appears to be specific to the LG webOS client.

Please investigate the subtitle loading, character encoding support, and subtitle rendering process in the LG webOS Emby application, especially for Simplified Chinese and Traditional Chinese subtitles.

[Luke 42827]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!