Downloads stuck on "Ready to transfer" after movie quality conversion

[Joaqim_Braga 0]

Hi everyone,

I'm having an issue with the Android app when trying to download transcoded movies.

When I attempt to download a movie at a lower quality for phone playback, the conversion finishes, but the app never actually downloads the converted file. It gets stuck indefinitely in the "Ready to transfer" status.

On the other hand, downloading in Original Quality works completely fine.

Has anyone run into this issue or knows how to fix it?

Thanks!

Emby Server Version: 4.9.5.0

Android App Version: 3.5.36

Device: Google Pixel 9 Pro

Edited Sunday at 08:43 AM by Joaqim_Braga

[Luke 42838]

Hi, try opening the app on the device and see if that gets it going.

[Joaqim_Braga 0]

Hi Luke,

I left the app open for a while and the movie eventually finished downloading. Is it expected to take such a long time to sync?

I am attaching an updated log file because I can see a lot of "task failed" entries that don't seem expected.

Additionally, as a workaround, I tried converting the movie to the desired quality, which left me with two versions (the original and the converted one). However, there appears to be no way to select and download the converted version specifically.

Thanks!

emby_android_1785776838860.txt