Can’t connect to my Emby server from Android TV, but it works on my phone

[Naveb12 0]

Title: Got logged out of Emby on Android TV and can’t sign back in

Hi everyone,

My Emby app on Android TV suddenly logged me out, and now I can’t sign back in.

The strange part is that everything works perfectly on my phone using the same account, so the server is definitely online and accessible.

I’ve already tried:

• Restarting the Emby server.
• Restarting the Android TV.
• Reinstalling the Emby app.
• Signing in again.

It just won’t let me log in on the Android TV.

Has anyone experienced this or knows what could be causing it?

Thanks in advance!

[seanbuff 1396]

2 hours ago, Naveb12 said:

It just won’t let me log in on the Android TV.

Some more details around what exactly happens when you try to log in - any error message, server logs, screenshots would be helpful. 

How to Report a Problem

[Naveb12 0]

2 minutes ago, seanbuff said:

Some more details around what exactly happens when you try to log in - any error message, server logs, screenshots would be helpful. 

How to Report a Problem

When I try to log in on my Android TV, it simply says “Incorrect password.”

The strange thing is that the exact same credentials work perfectly on my phone.

I also tried using the Forgot Password option on the Android TV, but it just returns an error. I’ll upload a screenshot of that error shortly.

Could this be related to the server somehow?

[Luke 42825]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[ebr 16557]

Hi.  Is this your server or someone else's?

What version of the app?