OpenSubtitle plugin problem

[Dragao75 0]

Hi, 

 

Don't know if this topic is in the right place. feel free to move it.

 

I have v4.9.5.0 installed and I have configured opensubtitle plugin

but after a while I am unable to download subtitles. it gives me an error:" {"message":"invalid token","uk":"app_102497_212.204.128.214","uid":2,"ts":1785603607}

 

I can get it back to work by reentering my password.. 

Maybe a simple solution is at hand ?

 

thanks!

 

[Abobader 3507]

Hello Dragao75,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42825]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Dragao75 0]

Hi thanks for the reply

 

here is the relative log:

2026-08-01 18:57:42.677 Info MediaInfoService-0HNNDGI0I512P:00000005: http/1.1 POST http://host2:8096/emby/Items/30902/PlaybackInfo?UserId=x_secret4_x&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=200000000&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome macOS&X-Emby-Device-Id=f5fb6aee-32fd-4133-bc2d-2d00d8bf1280&X-Emby-Client-Version=4.9.5.0&X-Emby-Token=x_secret5_x&X-Emby-Language=en-us&reqformat=json. Source Ip: host3, UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36
2026-08-01 18:57:42.687 Info MediaInfoService-0HNNDGI0I512P:00000005: User policy for emby. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2026-08-01 18:57:42.711 Info MediaInfoService-0HNNDGI0I512P:00000005: http/1.1 Response 200 to host3. Time: 34ms. POST http://host2:8096/emby/Items/30902/PlaybackInfo?UserId=x_secret4_x&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=200000000&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome macOS&X-Emby-Device-Id=f5fb6aee-32fd-4133-bc2d-2d00d8bf1280&X-Emby-Client-Version=4.9.5.0&X-Emby-Token=x_secret5_x&X-Emby-Language=en-us&reqformat=json.
2026-08-01 18:57:49.283 Info DisplayPreferencesService-0HNNDGI0I512S:00000004: http/1.1 POST http://host2:8096/emby/usersettings/53a3339e109e4b1db1d83e6bcdf21af0/Partial?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome macOS&X-Emby-Device-Id=f5fb6aee-32fd-4133-bc2d-2d00d8bf1280&X-Emby-Client-Version=4.9.5.0&X-Emby-Token=x_secret5_x&X-Emby-Language=en-us&reqformat=json. Source Ip: host3, UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36
2026-08-01 18:57:49.290 Info DisplayPreferencesService-0HNNDGI0I512S:00000004: http/1.1 Response 204 to host3. Time: 7ms. POST http://host2:8096/emby/usersettings/53a3339e109e4b1db1d83e6bcdf21af0/Partial?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome macOS&X-Emby-Device-Id=f5fb6aee-32fd-4133-bc2d-2d00d8bf1280&X-Emby-Client-Version=4.9.5.0&X-Emby-Token=x_secret5_x&X-Emby-Language=en-us&reqformat=json.
2026-08-01 18:57:49.351 Info HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?episode_number=2&imdb_id=12327578&languages=nl&moviehash=e9922e17f1624911&query=Star Trek - Strange New Worlds - S04E02 - Griffin Incident WEBDL-1080p.mkv&season_number=4
2026-08-01 18:57:49.685 Info HttpClient: Http response 200 from https://api.opensubtitles.com/api/v1/subtitles?episode_number=2&imdb_id=12327578&languages=nl&moviehash=e9922e17f1624911&query=Star Trek - Strange New Worlds - S04E02 - Griffin Incident WEBDL-1080p.mkv&season_number=4 after 334ms
2026-08-01 18:57:53.349 Info SubtitleService-0HNNDGI0I512P:0000000A: http/1.1 POST http://host2:8096/emby/Items/30902/RemoteSearch/Subtitles/e02a34f56233e3e5e7765144ca8f184f_nl_srt_nl_12692973_False_False?MediaSourceId=mediasource_30902&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome macOS&X-Emby-Device-Id=f5fb6aee-32fd-4133-bc2d-2d00d8bf1280&X-Emby-Client-Version=4.9.5.0&X-Emby-Token=x_secret5_x&X-Emby-Language=en-us. Source Ip: host3, UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36
2026-08-01 18:57:53.357 Info HttpClient: POST https://api.opensubtitles.com/api/v1/download
2026-08-01 18:57:53.427 Info HttpClient: Http response 401 from https://api.opensubtitles.com/api/v1/download after 71ms
2026-08-01 18:57:53.428 Error OpenSubtitles: 401 Unauthorized Response from https://api.opensubtitles.com/api/v1/download
2026-08-01 18:57:53.429 Error OpenSubtitles: 401 Unauthorized Response from https://api.opensubtitles.com/api/v1/download
2026-08-01 18:57:53.434 Error SubtitleService-0HNNDGI0I512P:0000000A: Error processing request
*** Error Report ***
Version: 4.9.5.0
Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
Operating system: Linux version 6.8.0-136-generic (buildd@lcy02-amd64-041) (x86_64-linux-gnu-gcc-13 (Ubuntu 13.3.0-6ubuntu2~24.04.1) 13.3.0, GNU ld (GNU Binutils for Ub
OS/Process: x64/x64
Framework: .NET 8.0.25
Runtime: opt/emby-server/system/System.Private.CoreLib.dll
Processor count: 4
Data path: /var/lib/emby
Application path: /opt/emby-server/system
MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: {"message":"invalid token","uk":"app_102497_212.204.128.214","uid":2,"ts":1785603473}
at OpenSubtitles.OpenSubtitleComDownloader.GetResponse(HttpRequestOptions requestOptions, String httpMethod, Int32 allowedRequestFrequencyMs)

 

I have attached the whole log as well

 

Error occured when using the web gui using Chrome on MacOS

In the log file you can see (on a later time) download of subtitle gave an user/pass error this was because I reentered the wrong password first by mistake. 

 

 

embyserver-63921225600.txt