remote connection doesnt work, seems a common issue!

[Dad1607 0]

trying to work out the problem with remote connection to the server.

internally, i can connect and view my media on any device.

externally, i cannot connect, message = unable to reach .... (its the same picture i have found on every thread ive read with this issue)

i thought maybe it was the VPN, i removed said vpn to test the theory, i can rule that out as i get same issue, i have tried with several devices, so i can again rule out one device, i cant rule out the pc that i have emby setup on, though i have plex and have no issue remotely with that.

short of throwing my toys out the pram and uninstalling, does anyone have any idea? ive searched the web, but no answers.

[Abobader 3505]

Hello Dad1607,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[tedfroop21 101]

11 minutes ago, Dad1607 said:

externally, i cannot connect, message = unable to reach .... (its the same picture i have found on every thread ive read with this issue)

Which of the troubleshooting steps that you found in those threads did you try?

[Amything 136]

If you have plex working maybe it's just a question of opening/port forwarding the specific Emby ports? Ask AI about how to test if specific ports are open. 

[js28194 68]

Imma look into my crystal ball that is placed in my pram along the yellow brick road and completely 100% guess what your network infrastructure looks like.  Give me a minute.  Ok, maybe two minutes....  It's a common issue it seems.  It only works for the 100's or 1000's of people that may use EMBY.  It ONLY works for alot of people.

These generalized statements are soliciting a visceral reaction from me.