[Help] Movies not playing on Samsung TV app (Black screen / Infinite loading)

[DiegoSantini 0]

Hi everyone,

I'm having an issue with my Emby setup and my Samsung Smart TV, and I hope someone here can point me in the right direction.

The Problem: The official Emby app on my Samsung TV loads perfectly. I can browse my entire library, see all the movie posters, metadata, and menus without any lag. However, when I hit "Play" on a movie, the video simply doesn't start. It just hangs on a black screen with an infinite loading spinner.

My Setup:

• Emby Server OS: Cloud VPS Hetzner

• Client: Samsung Smart TV (Tizen) - Official Emby App 2.2.8 (because want to mountain the official one)

• Media Type: Movies (mostly MKV/MP4 files)

What I've noticed:

• The network connection is definitely fine since the UI and all images load instantly.

• I suspect this might be an issue with the Samsung internal video player struggling with certain codecs, or a Direct Play vs. Transcoding failure.

• If I play the same movie on my PC or smartphone via Emby, it works perfectly.

Has anyone experienced this specific issue with Tizen OS? Are there any specific playback settings in the TV app (like forcing/disabling Direct Play) or server-side tweaks I should try to bypass the Samsung player limitations?

I can provide the server logs if needed.

Thanks in advance for any help!

Edited 23 hours ago by DiegoSantini

[Luke 42775]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[DiegoSantini 0]

is it clear?

[FrostByte 5545]

5 minutes ago, DiegoSantini said:

is it clear?

Basically, he's wanting you to provide the server and transcode logs for the period you noticed the error.  The media info for the video may help also.

[DiegoSantini 0]

hi this is the file

embyserver.txt

[DiegoSantini 0]

news?

[FrostByte 5545]

Was there also a transcode/ffmpeg log created during that time you can provide the devs?

BTW you will always get a better experience if you preselect a compatible audio and subtitle format if there is one before clicking play.  Compatible codecs and formats are listed in the charts at the back of your user's manual.  The Tizen player has always had problems transcoding some formats, especially with high bitrate files.

Another issue is files with 30 or more internal tracks which causes buffering.

You can turn off transcoding in user's profile playback settings on the server as a test, but if the codec is not listed in your manual as being compatible then you will either get no sound or an error from the Tizen player.

[SamES 1117]

Is the server and TV on the same local network, or are you connecting remotely?

[DiegoSantini 0]

in the same vpn yes

and on lg smart tv works nut on samsung no

[SamES 1117]

3 minutes ago, DiegoSantini said:

in the same vpn yes

So they are remote, not local connections through a VPN