[Help] Movies not playing on Samsung TV app (Black screen / Infinite loading)

[DiegoSantini 0]

Hi everyone,

I'm having an issue with my Emby setup and my Samsung Smart TV, and I hope someone here can point me in the right direction.

The Problem: The official Emby app on my Samsung TV loads perfectly. I can browse my entire library, see all the movie posters, metadata, and menus without any lag. However, when I hit "Play" on a movie, the video simply doesn't start. It just hangs on a black screen with an infinite loading spinner.

My Setup:

• Emby Server OS: Cloud VPS Hetzner

• Client: Samsung Smart TV (Tizen) - Official Emby App 2.2.8 (because want to mountain the official one)

• Media Type: Movies (mostly MKV/MP4 files)

What I've noticed:

• The network connection is definitely fine since the UI and all images load instantly.

• I suspect this might be an issue with the Samsung internal video player struggling with certain codecs, or a Direct Play vs. Transcoding failure.

• If I play the same movie on my PC or smartphone via Emby, it works perfectly.

Has anyone experienced this specific issue with Tizen OS? Are there any specific playback settings in the TV app (like forcing/disabling Direct Play) or server-side tweaks I should try to bypass the Samsung player limitations?

I can provide the server logs if needed.

Thanks in advance for any help!

Edited 1 hour ago by DiegoSantini

[Luke 42768]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[DiegoSantini 0]

is it clear?

[FrostByte 5545]

5 minutes ago, DiegoSantini said:

is it clear?

Basically, he's wanting you to provide the server and transcode logs for the period you noticed the error.  The media info for the video may help also.

[DiegoSantini 0]

hi this is the file

embyserver.txt