Turning subtitles on stops playback on Emby app (Shield Pro)

[clock_wizard 0]

Subtitles have stopped working on the Emby app for my Shield Pro with Emby server. When I toggle them on, the movie stretches vertically, gets stuck loading for 10 seconds, and then force backs out of the movie. Sometimes the server shuts down after this. I have tested multiple movies and they all do this. The subtitles are working fine when using JustPlayer and on Emby from my phone and PC. I have tried reinstalling the Emby app, clearing cache, confirming permissions allowed. One thing I have not yet done is reinstall the server. Any ideas on how I can fix this would be very helpful. Also wondering if anyone else has had this problem. Thanks.

[Neminem 1783]

Dev's will need logs.

[Luke 42745]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[clock_wizard 0]

Thanks for the prompt responses. Please see below information:

User: MartinVallejo

Logs sent: 12:30 ET

Problem: Tried to activate subtitles while watching 2001: A Space Odyssey mkv (happens with all movies)

I have attached a video and what I think are the correct logs from the web app.

Please let me know if there is anything else I can provide.

embyserver-63919888164.txt

ffmpeg-transcode-e6103ed0-bae5-401a-847d-7adc43d88a24_1.txt

hardware_detection-63919888172.txt

 

Edited 2 hours ago by clock_wizard

[ebr 16499]

Hi.  From the app perspective, it looks like your server stops responding during the attempt to switch to those subs.  Do all of the problem items have 25+ subtitle tracks?

Can you also reproduce that and then follow the instructions to send a log from the app?

Thanks.

[clock_wizard 0]

Hello ebr,

The problem is happening on all movies with subtitles even if its just one track. Also all these movies subtitles were working fine just a few weeks ago.

I just reproduced the problem again and sent the logs from the app.

User: MartinVallejo

Movie: 3:10 To Yuma

Logs sent: 1:51pm ET

[ebr 16499]

Ah, I see now you already did do that.  Thanks.

As I observed from the video, the server simply stops responding and that is why playback stops.  The app is not "crashing".  Playback is failing because the server stops responding.  The question is why...

failed to connect to /192.168.0.57 (port 8096) from /:: (port 54272): connect failed: ECONNREFUSED (Connection refused)

Hopefully, Luke can spot something server side.

[clock_wizard 0]

Thanks for the response.

To clarify, after playback stops, it brings me back to the movie info screen and then if I try to play the movie again (even without subtitles enabled) it will freeze and force close the Emby app.

Seems I have to give the server a bit of time before I try to play a movie again or else that happens.

 

Edited 23 minutes ago by clock_wizard