Low voice volume

[kamikaze_worm86 5]

Hi all, 

First of all apologies if I already posted about this (I couldn't find anything on the forums but can't fully remember) 

Having some issue with volume on certain things.

 

1. Volume is low when listing to voice so myself and my wife just turn thr volume up and then as something progresses into loud affects (cars speeding or guns) it's super loud. 

2. Second issue is where from episode to episode the volume changes in it's entirety.

I am posting it here as I think it's samsung related. Whilst I don't have another TV brand to test my phone seems okay. 

I have tired to find a pattern with the audio but some things that have issues are AAC stereo and others are 5.1. 

Whilst trying to troubleshoot this issue myself I have stumbled upon posts where there are screenshots of audio settings I can't find myself like pass through or codecs etc.

It's actually got the point where it's super hot at the mo and have fans running the talking is so bad I am having to turn up TV super loud and manage it when it gets to non talking bits. 

Has anyone got any suggestions.

Thanks

[Luke 42825]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[kamikaze_worm86 5]

Log files attached. I was testing various files on the TV between 12-1pm yesterday

embyserver.txt hardware_detection-63919805713.txt

[SamES 1119]

Can you please do a new test?

Enable debug logging, then restart the server and play one movie or show that you knows has the problem, then please post the logs from that session?

Thanks.

[Luke 42825]

@kamikaze_worm86?

[kamikaze_worm86 5]

@LukeSorry been working on my other issue (other forum post). I will do this test ASAP and report back.

[kamikaze_worm86 5]

Hi @Luke

@SamES

 

I have discovered the problem. The files that have audio issues are stereo. When I put them though 5.1. I replaced some files with with better audio and works well.

 

Thanks for your help