Setting the quality settings

[yocker 1727]

Yes, it's time to complain about the quality setting again.  

Users on my server consists mostly of elderly family members who have no idea how to work things.
I've tried to explain to them how to quality setting work but now a couple of them (feels like a way to spite me) have set it at the very lowest quality and are complaining about it looking very bad.

There is absolutely no way i can explain to them (they are 80+) and visiting them is out of the question as i don't own any transportation.
So a way to remotely set their quality would be absolutely awesome and.. NEEDED!

[Luke 42737]

Hi, you can just tell them to leave it on auto and set their auto quality value.

[seanbuff 1385]

@yockerthis new server feature was added a while back, but it is still unclear which client apps have support for it.


 

@Lukecan you please confirm which client apps are yet to support this feature?

The only ones I can see from release notes are the Android TV and Apple TV app, back in Dec 2025

Quote

2.1.30 (16 Dec)

• Respect new server bitrate setting

Quote

Apple TV 2.0.3 (17 Dec)
Support new auto remote quality option in 4.9.2 server

Need confirmation on client apps like:

• Apple iOS
• Standard Android
• Samsung TV
• LG TV
• Windows / Xbox

[Luke 42737]

All of those except for Samsung and LG. Those users are still in the store review process.

[yocker 1727]

5 hours ago, Luke said:

Hi, you can just tell them to leave it on auto and set their auto quality value.

Problem is as said that some now have manually set it at the lowest possible quality.

 

5 hours ago, seanbuff said:

@yockerthis new server feature was added a while back, but it is still unclear which client apps have support for it.

3 hours ago, Luke said:

All of those except for Samsung and LG. Those users are still in the store review process.

They are using Samsung but even with the feature they are no longer set to auto as they fumbled into having turned the quality setting way down.

I do love the new feature though!!  

[seanbuff 1385]

36 minutes ago, yocker said:

Problem is as said that some now have manually set it at the lowest possible quality.

When this control was first requested, it was hoped that it would perform as a complete 'override' regardless of what was set at the client end.

Unfortunately it ended up working specifically for those still set at "Auto"

@Lukeany chance we can still expand the feature to override more than just Auto?

[yocker 1727]

1 hour ago, seanbuff said:

When this control was first requested, it was hoped that it would perform as a complete 'override' regardless of what was set at the client end.

Unfortunately it ended up working specifically for those still set at "Auto"

@Lukeany chance we can still expand the feature to override more than just Auto?

It would be an awesome addition for admins to be able to force the setting, how ever niche this problem might be. 

It would make helping elderly and other not tech savvy people much easier.

[Jdiesel 1457]

The ability to bypass the "Auto" bitrate is nice but I'm hoping for more feedback in the dashboard on what the client device has requested. This makes managing remote users or recommending quality setting changes easier.