Windows 11 App Refusing to Load

[Natelanxon 28]

Hi. I just installed Emby from the Windows 11 Store and it refuses to open. I checked Task Manager and after clicking the app, I briefly get one instance of Emby.Client.WinUI appearing but then disappearing after about 2 seconds and then nothing happens. I checked Windows Event Viewer logs for instances of a crash and can find nothing. What can I check to find something helpful in diagnosing this problem?

This is my system:
Edition    Windows 11 Pro
Version    25H2
Installed on    ‎04/‎10/‎2025
OS build    26200.8655
Experience    Windows Feature Experience Pack 1000.26100.315.0
 

Emby installed version is 2.315.2.0

Thanks

[Mahinepua 118]

can you see your server on the web app from the same machine?

[Natelanxon 28]

I can yes. I used the web app when the native app wouldn’t load. I’d prefer to be able to use the native one though if there’s a way. 

[Mahinepua 118]

hmm, try updating to the latest windows version, it should be under the optional update section.

plan B, uninstall and reinstall.

[Natelanxon 28]

Tried these. I also tried updating to the preview update as well. Nothing seems to do anything. 

[Neminem 1773]

Are there any logs in this dir?

C:\Users\%username%\AppData\Local\Packages\EmbyMedia.EmbyTheater_svmepx4c03f7m\LocalCache\logs

That might show what's going on.