SMTV91 16 Posted June 30 Posted June 30 Hi everyone, This issue has happened seems to happen to me every few times there's been an ios update but this time nothing seems to be working for me. Using the most up to date emby app and can't sign in with my username or email address. My account is the admin account and while I can sign in on PC (remote) and the server PC I can't get in on my iphone. When I checked the policy.xml I see a <LockedOutDate>1782782859519</LockedOutDate> but not sure if this is pertinent or not? I was just using emby on my phone up to last night (June 28( so not sure what's happened today (June 29). When I open the app on local wifi I can try to log in but then I'm met with the invalid username/password error. When I try to connect remotely in the app I just get the logo and spinning circle. Log attached. No changes to my port/network etc. None of the iphone users on my server reported issues. Thoughts? embyserver (1).txt
Luke 43047 Posted June 30 Posted June 30 Hi, it looks like you are entering the wrong password. Maybe try the password reset process? Or if you are already signed in on another device, you can use that to change your password.
SMTV91 16 Posted July 1 Author Posted July 1 23 hours ago, Luke said: Hi, it looks like you are entering the wrong password. Maybe try the password reset process? Or if you are already signed in on another device, you can use that to change your password. Hi Luke, I've been putting in the right password but I also tried the forgot password. I changed the password and now I can't log in on my personal PC either as it says both passwords are wrong... My server PC is ok for now as I haven't signed out but I suspect I'll be locked out of there too if I do. Since then I've tried to reset the password again (2nd time) and now I'm not getting the change password email (checked spam and junk and waited up to 30min for the email. Thanks
SMTV91 16 Posted July 1 Author Posted July 1 23 hours ago, Luke said: Hi, it looks like you are entering the wrong password. Maybe try the password reset process? Or if you are already signed in on another device, you can use that to change your password. New development. After repeating the password ( I guess one time too many times?) hours later Emby generated a passwordreset.txt file allowing me to wipe my password and set a new one. All is good now but this is a first for me. I searched the support DV and found out this is done by accessing the local IP by I definitely didn't use that address so not sure how I ended up here. FYI the password I was initially trying is the only password I've ever had with Emby for the past 5 years. When I made my post that was the first time I'd ever changed it but then the new or old passwords wouldn't work. Hoping this doesn't repeat but will try forcing reset if it does. Thanks for the input Luke.
Luke 43047 Posted July 1 Posted July 1 Quote FYI the password I was initially trying is the only password I've ever had with Emby for the past 5 years. Hi, are you possibly confusing the password for this website vs the password for your user on your server? On your personal server you manage your own users and they have their own passwords on your server. So they are not "with Emby". Or perhaps you meant the software and not us/website.
SMTV91 16 Posted July 3 Author Posted July 3 Hey Luke no I was talking about the password I use as a user/admin on my server and to log in on the various emby apps etc.. It's the same password I've used since signing up. I started up the app June 29 but was signed out. When I tried to put in my password I kept getting the invalid password/username error. I have a separate log in and password for this website.
Luke 43047 Posted July 6 Posted July 6 So now that you've reset your password, what happens now? Were you able to login with a blank password?
SMTV91 16 Posted July 12 Author Posted July 12 On 7/6/2026 at 12:54 PM, Luke said: So now that you've reset your password, what happens now? Were you able to login with a blank password? I had never done this before so when I saw the password.txt file I searched online and it led me to this: Admin Password Reset | Emby Documentation I honestly still don't even know how I managed to generate the password.txt file at all. Since then all has been well and if it happens again I'll just follow this KB article again. 1
SMTV91 16 Posted 4 hours ago Author Posted 4 hours ago @LukeHey Luke sorry to revive this old thread but it's happened again. I'm not sure why when Emby signs me out and I'm being told my password is invalid. It looks like I'll have to force reset again but I'm not sure if anyone else has had a similar problem? To clarify, this is my login for my emby server. Thanks
Luke 43047 Posted 56 minutes ago Posted 56 minutes ago 3 hours ago, SMTV91 said: @LukeHey Luke sorry to revive this old thread but it's happened again. I'm not sure why when Emby signs me out and I'm being told my password is invalid. It looks like I'll have to force reset again but I'm not sure if anyone else has had a similar problem? To clarify, this is my login for my emby server. Thanks OK please let us know if that helps. Thanks.
SMTV91 16 Posted 15 minutes ago Author Posted 15 minutes ago Yes so I reset the password but I think it's best to just leave it blank to avoid this happening again. Not sure what triggers it or how else to resolve.
Luke 43047 Posted 10 minutes ago Posted 10 minutes ago Did you or someone else change the password for that user previously?
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