There is a bug in version 2.3.8 with .ass files

[MediaEmby1968 80]

Hi @LukeI have installed this version and it does nothing. Started Emby, once installed, the Emby logo appears and it stays there and does nothing else.

[FrostByte 5545]

Same here

 

[MediaEmby1968 80]

Thanks, I see that it happens to other people too.

[Luke 42780]

Hi, please try the 2.4.1 update. Thanks.

[MediaEmby1968 80]

It gives the same error. I'll stick with version 2.2.8 of the TV software, which works. I've installed and uninstalled it many times, and with different versions, and it's still the same. Whatever the problem is, if I ever format my PC or uninstall and reinstall Emby and it still gives me the same issue, I'll let you know. But for now, the only thing I can see clearly is that videos with external subtitles, whether .srt or .ass files, cause problems.

Thanks to everyone for your help.

[Luke 42780]

Hi, please try the 2.4.2 update. Thanks.

[MediaEmby1968 80]

It's still the same. Same error.

As I said before, I'll leave it for the near future, until I either uninstall Emby or have to format my PC.

I've uninstalled and reinstalled many times and several versions. And it's always the same. I'll wait until I have many more versions or until I have to do what I mentioned before.

Thanks everyone.

[Luke 42780]

Hi, please try the 2.4.3 update. Thanks.

[MediaEmby1968 80]

Hi @Luke

It's still the same. The same error.

I'll leave it for later, until I uninstall Emby or have to format my PC.

Thanks

[Luke 42780]

What exactly is happening?

[MediaEmby1968 80]

When clicking on a video with external subtitles, this error appears that I have already posted previously. nothing else appears, this text that I put in the photo appears. If it doesn't have a subtitle... no problem it plays it, but if it has a subtitle it doesn't matter srt or ass, the error appears.

 

[MediaEmby1968 80]

Would you by any chance have version 2.3.4 to install on the TV? With this version it worked, all the ones after none of them work.

[Luke 42780]

45 minutes ago, MediaEmby1968 said:

When clicking on a video with external subtitles, this error appears that I have already posted previously. nothing else appears, this text that I put in the photo appears. If it doesn't have a subtitle... no problem it plays it, but if it has a subtitle it doesn't matter srt or ass, the error appears.

 

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[MediaEmby1968 80]

I can't do that anymore because after installing, it gives an error. I uninstall and reinstall version 2.2.8, which is the one I use.

I don't know what the problem is, since it only happens with later versions. Version 2.2.8 works, but the newer ones give an error.

[Luke 42780]

What error does it give after installing?

[Luke 42780]

Do you mean install error or playback error?

[MediaEmby1968 80]

The error occurs during playback; the installation went smoothly except for the version that wouldn't start. The others installed fine, but when I select a video file with external subtitles, I get that error. If I remove the subtitles, it works correctly.

[Luke 42780]

4 hours ago, MediaEmby1968 said:

The error occurs during playback; the installation went smoothly except for the version that wouldn't start. The others installed fine, but when I select a video file with external subtitles, I get that error. If I remove the subtitles, it works correctly.

ok can you please attach the emby server log from when that happened? Thanks.

[MediaEmby1968 80]

Here you go

 

embyserver-63920361430.txt

[visproduction 365]

Latest log:
line 339
 

Quote

2026-07-22 11:13:51.563 Error HttpClient: Error getting response from https://www.mb3admin.com/admin/service/EmbyPackages.json
 

Available from US server.  Delayed and domain causes error in traceroute from VPN Switzerland.

Does th .ass file include any special request for font or other custom details from mb3admin.com?  If so, then this .ass file may fail when used on a server outside of North America.  This could be caused by some setting of the domain owner at their host to limit traffic from overseas. What commands do the .ass files have in their headers?

[MediaEmby1968 80]

Hi @visproduction, thanks for your help. Although I didn't understand anything you said. I'm in Spain. Beyond the operating system updates (Manjaro KDE Linux), I haven't done anything to my server. It's still using the same programs as always. I've always had a contract with the DIGI provider, which runs on CGNAT, and I never had any problems until version 2.3.4. From version 2.3.8 onwards, it's been nothing but errors. The only thing that's changed is the router, which they replaced a few months ago.

Regarding the .ass file, I'm not sure what to look for or what you're asking for, so I'll leave one here.

Regards

Agente Kim reactivado 1x07.spa.default.ass

[visproduction 365]

There are no fonts embedded in the .ass file.  Sorry, I thought it might be font related.  It isn't.  Your .ass file is rather old and the referral comment is to a domain that has since changed. That would not cause any issue because the file isn't using any embedded fonts.

The error for not finding a file at mb3admin.com is to an Emby server.    If you ran a traceroute to mb3admin.com you might find a delayed response because the conection has to to go through 20 or more servers from Spain.  If you are using a Wifi at your house that could possibly cause other delays. 

===

Another error shows up and states that your workstation is using Framework: .NET 8.0.28.  That looks to be an old version.  When I go to: 
https://github.com/dotnet/dotnet/releases

The latest stable version is NET 10.0.10 / 10.0.302
Then on line 404 the update at api.github.com can't be found. Maybe updating your .NET would help that.

Your LInux version will have it's own method of updating software.  You should use that.  Sometimes the Linux versions are different.  I did not see an easy reference on what the latest .NET should be for your workstation.  If you use the proper update inside your Linux OS, it will do it correctly.

===

Then on line 520 you have another error regarding your drive mount path.  There are 14 of these errors.
 

Quote

    System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path '/mnt/WD2TB/Peliculas/Accion'.
 

WIth Linux mounting drives have to be very exact and correct.  There are often problems with this.  Ideally, you should corectly confirm that your mounted drives are setup the right way.

===

1) I think Linux needs updating. 

2) If you have Wifi in your media server setup, try direct connection via Ethernet, if possible.

3) Check your Mounted drives are setup correctly.

4) Being in Spain can take more time to reach US servers, but if everything is connected and working at top speed, it should not be a problem.

===

I've been to Barcelona, several times, Madrid, Malaga, Almaria and enjoyed te ocean and bay views in Valencia, That was many years ago during Franco.  The Police were a little touchy about being on the beach, after dark having a camping meal.  Eight police arrived, out of the darkness, armed with rifles to check us out!   We moved along.  Ha! 

Hope that helps.

Edited 47 minutes ago by visproduction