There is a bug in version 2.3.8 with .ass files

[MediaEmby1968 80]

Hi @LukeI have installed this version and it does nothing. Started Emby, once installed, the Emby logo appears and it stays there and does nothing else.

[FrostByte 5545]

Same here

 

[MediaEmby1968 80]

Thanks, I see that it happens to other people too.

[Luke 42776]

Hi, please try the 2.4.1 update. Thanks.

[MediaEmby1968 80]

It gives the same error. I'll stick with version 2.2.8 of the TV software, which works. I've installed and uninstalled it many times, and with different versions, and it's still the same. Whatever the problem is, if I ever format my PC or uninstall and reinstall Emby and it still gives me the same issue, I'll let you know. But for now, the only thing I can see clearly is that videos with external subtitles, whether .srt or .ass files, cause problems.

Thanks to everyone for your help.

[Luke 42776]

Hi, please try the 2.4.2 update. Thanks.

[MediaEmby1968 80]

It's still the same. Same error.

As I said before, I'll leave it for the near future, until I either uninstall Emby or have to format my PC.

I've uninstalled and reinstalled many times and several versions. And it's always the same. I'll wait until I have many more versions or until I have to do what I mentioned before.

Thanks everyone.

[Luke 42776]

Hi, please try the 2.4.3 update. Thanks.

[MediaEmby1968 80]

Hi @Luke

It's still the same. The same error.

I'll leave it for later, until I uninstall Emby or have to format my PC.

Thanks

[Luke 42776]

What exactly is happening?

[MediaEmby1968 80]

When clicking on a video with external subtitles, this error appears that I have already posted previously. nothing else appears, this text that I put in the photo appears. If it doesn't have a subtitle... no problem it plays it, but if it has a subtitle it doesn't matter srt or ass, the error appears.

 

[MediaEmby1968 80]

Would you by any chance have version 2.3.4 to install on the TV? With this version it worked, all the ones after none of them work.

[Luke 42776]

45 minutes ago, MediaEmby1968 said:

When clicking on a video with external subtitles, this error appears that I have already posted previously. nothing else appears, this text that I put in the photo appears. If it doesn't have a subtitle... no problem it plays it, but if it has a subtitle it doesn't matter srt or ass, the error appears.

 

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[MediaEmby1968 80]

I can't do that anymore because after installing, it gives an error. I uninstall and reinstall version 2.2.8, which is the one I use.

I don't know what the problem is, since it only happens with later versions. Version 2.2.8 works, but the newer ones give an error.

[Luke 42776]

What error does it give after installing?

[Luke 42776]

Do you mean install error or playback error?

[MediaEmby1968 80]

The error occurs during playback; the installation went smoothly except for the version that wouldn't start. The others installed fine, but when I select a video file with external subtitles, I get that error. If I remove the subtitles, it works correctly.

[Luke 42776]

4 hours ago, MediaEmby1968 said:

The error occurs during playback; the installation went smoothly except for the version that wouldn't start. The others installed fine, but when I select a video file with external subtitles, I get that error. If I remove the subtitles, it works correctly.

ok can you please attach the emby server log from when that happened? Thanks.

[MediaEmby1968 80]

Here you go

 

embyserver-63920361430.txt

[visproduction 365]

Latest log:
line 339
 

Quote

2026-07-22 11:13:51.563 Error HttpClient: Error getting response from https://www.mb3admin.com/admin/service/EmbyPackages.json
 

Available from US server.  Delayed and domain causes error in traceroute from VPN Switzerland.

Does th .ass file include any special request for font or other custom details from mb3admin.com?  If so, then this .ass file may fail when used on a server outside of North America.  This could be caused by some setting of the domain owner at their host to limit traffic from overseas. What commands do the .ass files have in their headers?