There is a bug in version 2.3.8 with .ass files

[MediaEmby1968 76]

Hi, there's a bug in the new Samsung version 2.3.8. It turns out that if I try to watch a series with external .ass subtitles, it doesn't recognize the file and always displays this error: "There was an error processing the request. Please try again later."

And there's no way to view the file. This didn't happen with version 2.3.4, which is the one I had. It only happens with .ass files. If there are no subtitles, it works fine, but if there are .ass subtitles, it gives this error.

To be able to view these files, I had to install the version that came with the TV, version 2.2.8.

[Luke 42678]

HI, please try the 2.3.9 update and let us know how that compares. Thanks.

[MediaEmby1968 76]

Stay the same. Gives the same error.

[Luke 42678]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[MediaEmby1968 76]

Hi Luke, here's the record. I already explained my problem in the first post.

embyserver.txt

[MediaEmby1968 76]

Any solution?

[Luke 42678]

@SamES

[SamES 1110]

4 hours ago, Luke said:

@SamES

Does 2.3.9 have all the latest fixes, or do we need another build?

[SamES 1110]

This looks like an old 2016 K series model. I’ll have to do a test in the emulator. 
 

@MediaEmby1968I might need another log with debug logging enabled. Were there any ffmpeg logs?

[MediaEmby1968 76]

@SamES As you correctly stated, the TV is from 2016. With version 2.3.4, which I was using, I didn't have any problems, but with versions 2.3.8 and 2.3.9 I'm having this issue with external .ass subtitles.

Here's the new log from when I reinstalled version 2.3.9 (I was using version 2.2.8 on the TV), and also the log with debugging enabled. In neither case does it show any FFmpeg logs.

embyserver.txt embyserver con depuracion.txt

[SamES 1110]

I can't see any request for the video file in the log, so it's failing before even getting to the subtitle request. 

If you turn off subtitles before you start playback, does it play? Can you please send me a server log with that test?

I'm also seeing some of these errors in your logs. Does the server have a working internet connection?

	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	InnerException: System.Net.Http.HttpRequestException: Resource temporarily unavailable (www.mb3admin.com:443)
	Source: System.Net.Http

 

[MediaEmby1968 76]

I can't disable the subtitles because the option isn't available. When I go to the TV series library, select the series, and then choose the episode, it gives me an error. But if I remove the subtitle file directly on the PC, it works. That's why I think the problem is with the .ass files.

I've also tried other series with episodes that have .ass subtitles, and the same thing happens.

My server is a PC with a wired internet connection for both the TV and the PC.

My internet provider is DIGI, which uses CGNAT.

But I've been using Emby for several years with the same provider and haven't had any problems until version 2.3.8.

[SamES 1110]

19 hours ago, MediaEmby1968 said:

I can't disable the subtitles because the option isn't available. When I go to the TV series library, select the series, and then choose the episode, it gives me an error. But if I remove the subtitle file directly on the PC, it works. That's why I think the problem is with the .ass files.

 

This doesn't really make sense to me. For the file you tested in the previous server log, can you please send a screenshot of the Media Info detail at the bottom of the item detail screen on the server? I'm interested to see what streams it has identified.  I can't understand why you don't have an option to turn off the subtitles.

[MediaEmby1968 76]

From the Server (The PC), I don't have any problems, the problem is in the TV app. There I cannot access, either through the "Continue Viewing" section or by directly accessing the library, it gives me an error. And it is not only with .ass subtitles, but also with external .srt subtitles (Checked this morning), if they are internal there is no problem.

Here I leave you a capture of multimedia information

[SamES 1110]

Can you try deleting the server from the client, then re-add it and try again. It seems like something has become corrupted.

It might even be worth fully uninstalling the app from the TV, then remove power from the TV for a few minutes, then try reinstalling the client.

[MediaEmby1968 76]

I have deleted the client, turned off the TV and disconnected the power for several minutes and reinstalled version 2.3.9 again and it still has the same error

[visproduction 363]

Did you notice that the OPensubtitle plug in is getting an error

embyserver con depuracion.txt
line 328

Quote

2026-07-04 07:35:33.570 Info TaskManager: Queueing task SubtitleOcrDataTask
2026-07-04 07:35:33.570 Info TaskManager: Executing Download OCR Data
2026-07-04 07:35:33.590 Info HttpClient: GET https://www.mb3admin.com/admin/service/EmbyPackages.json
2026-07-04 07:35:33.595 Info HttpClient: GET https://api.github.com/repos/MediaBrowser/Emby.Releases/releases
2026-07-04 07:35:33.608 Info TaskManager: Download OCR Data Completed after 0 minute(s) and 0 seconds
2026-07-04 07:35:33.694 Error HttpClient: Error getting response from https://api.github.com/repos/MediaBrowser/Emby.Releases/releases
 

Is there a problem getting to github.com from your server?  I can find the file from a US server. Maybe turn of the plugin and see if that helps.  Was that tried before?

===

For external subtitles, try naming the .ass file exactly the same name as the media .mkv file and use two letters for Spanish, so that the .ass file would be:
Tracker 3x21.es.default.ass

If that still doesn't work, try changing the media file to not use the x but the more standard season and episode title and also update any external subtitle filename:
Tracker S03E21.mkv
Tracker S03E21.es.default.ass

Edited 48 minutes ago by visproduction