There is a bug in version 2.3.8 with .ass files

[MediaEmby1968 76]

Hi, there's a bug in the new Samsung version 2.3.8. It turns out that if I try to watch a series with external .ass subtitles, it doesn't recognize the file and always displays this error: "There was an error processing the request. Please try again later."

And there's no way to view the file. This didn't happen with version 2.3.4, which is the one I had. It only happens with .ass files. If there are no subtitles, it works fine, but if there are .ass subtitles, it gives this error.

To be able to view these files, I had to install the version that came with the TV, version 2.2.8.

[Luke 42677]

HI, please try the 2.3.9 update and let us know how that compares. Thanks.

[MediaEmby1968 76]

Stay the same. Gives the same error.

[Luke 42677]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[MediaEmby1968 76]

Hi Luke, here's the record. I already explained my problem in the first post.

embyserver.txt

[MediaEmby1968 76]

Any solution?

[Luke 42677]

@SamES

[SamES 1109]

4 hours ago, Luke said:

@SamES

Does 2.3.9 have all the latest fixes, or do we need another build?

[SamES 1109]

This looks like an old 2016 K series model. I’ll have to do a test in the emulator. 
 

@MediaEmby1968I might need another log with debug logging enabled. Were there any ffmpeg logs?

[MediaEmby1968 76]

@SamES As you correctly stated, the TV is from 2016. With version 2.3.4, which I was using, I didn't have any problems, but with versions 2.3.8 and 2.3.9 I'm having this issue with external .ass subtitles.

Here's the new log from when I reinstalled version 2.3.9 (I was using version 2.2.8 on the TV), and also the log with debugging enabled. In neither case does it show any FFmpeg logs.

embyserver.txt embyserver con depuracion.txt

[SamES 1109]

I can't see any request for the video file in the log, so it's failing before even getting to the subtitle request. 

If you turn off subtitles before you start playback, does it play? Can you please send me a server log with that test?

I'm also seeing some of these errors in your logs. Does the server have a working internet connection?

	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	InnerException: System.Net.Http.HttpRequestException: Resource temporarily unavailable (www.mb3admin.com:443)
	Source: System.Net.Http

 

[MediaEmby1968 76]

I can't disable the subtitles because the option isn't available. When I go to the TV series library, select the series, and then choose the episode, it gives me an error. But if I remove the subtitle file directly on the PC, it works. That's why I think the problem is with the .ass files.

I've also tried other series with episodes that have .ass subtitles, and the same thing happens.

My server is a PC with a wired internet connection for both the TV and the PC.

My internet provider is DIGI, which uses CGNAT.

But I've been using Emby for several years with the same provider and haven't had any problems until version 2.3.8.