There is a bug in version 2.3.8 with .ass files

[MediaEmby1968 75]

Hi, there's a bug in the new Samsung version 2.3.8. It turns out that if I try to watch a series with external .ass subtitles, it doesn't recognize the file and always displays this error: "There was an error processing the request. Please try again later."

And there's no way to view the file. This didn't happen with version 2.3.4, which is the one I had. It only happens with .ass files. If there are no subtitles, it works fine, but if there are .ass subtitles, it gives this error.

To be able to view these files, I had to install the version that came with the TV, version 2.2.8.

[Luke 42677]

HI, please try the 2.3.9 update and let us know how that compares. Thanks.

[MediaEmby1968 75]

Stay the same. Gives the same error.

[Luke 42677]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[MediaEmby1968 75]

Hi Luke, here's the record. I already explained my problem in the first post.

embyserver.txt

[MediaEmby1968 75]

Any solution?

[Luke 42677]

@SamES

[SamES 1109]

4 hours ago, Luke said:

@SamES

Does 2.3.9 have all the latest fixes, or do we need another build?

[SamES 1109]

This looks like an old 2016 K series model. I’ll have to do a test in the emulator. 
 

@MediaEmby1968I might need another log with debug logging enabled. Were there any ffmpeg logs?

[MediaEmby1968 75]

@SamES As you correctly stated, the TV is from 2016. With version 2.3.4, which I was using, I didn't have any problems, but with versions 2.3.8 and 2.3.9 I'm having this issue with external .ass subtitles.

Here's the new log from when I reinstalled version 2.3.9 (I was using version 2.2.8 on the TV), and also the log with debugging enabled. In neither case does it show any FFmpeg logs.

embyserver.txt embyserver con depuracion.txt