Emby Low Quality Posters / Video Thumbnail Generation Failure

[JsinFate 30]

Hi guys,
For the past several weeks I've been having issues with Emby fetching movie / TV posters and not generating video thumbnail chapter images for newly added tv shows. 

I am having this issue on both of my Emby installations. 

1. When I add a new movie, Emby is downloading the worst possible quality poster. Most of the time it's 200 x 300. A lot of times it skips downloading the backgrounds. 

2. For TV shows, it is no longer generating images for each Episode OR Chapters in the episode. It uses the "Thumb" for these. 

To make things even more confusing, the Movies seem to generate the chapter thumbnails properly. Only TV Shows seem to be using the "Thumb" . 
I thought there used to be a setting in the Fetcher Settings to download highest rated images first, but I can't find it or it seems to be missing. 

I'm attaching screen shots of newly added movies that Emby chose the lowest quality posters, a screen shot of a TV show to show you the thumb being used for chapters and episode images. 

Attaching 2 logs, embylog and image log. 

Oh, I have also completely refreshed my TV Show library replacing all metadata and images TWICE. I have triple checked my library settings, fetcher settings and compared them to my Movies library settings. I have also ran the scheduled task 3 times to generate video thumbnails for chapters. 

embyserver.txt extract-multi-image-644781F6C4DD_1.txt

Edited 17 hours ago by JsinFate
Removed PGP Key

[JsinFate 30]

UPDATE: I just added 2 episodes of American Dad! and neither of them used the episode or chapter images. The rest of the season did when  I added them weeks ago.

[Luke 42600]

Quote

1. When I add a new movie, Emby is downloading the worst possible quality poster. Most of the time it's 200 x 300. A lot of times it skips downloading the backgrounds. 

Hi there, what metadata and image fetchers are enabled on the library, and in what order?

[Luke 42600]

Quote

2. For TV shows, it is no longer generating images for each Episode OR Chapters in the episode. It uses the "Thumb" for these. 

Did you enable the spoiler feature in your user settings?

[JsinFate 30]

It was enabled. I don't remember turning it on but that was it. 

Why would turning on the spoiler setting cause the chapter images not to generate and the episode thumbnails to not work?

I still have the issue of Movies always downloading the worst Posters.

[Luke 42600]

Hi, did you read the help text underneath the option?

[JsinFate 30]

I did, but it only says it hides the "image" and "overview" for unwatched episodes. I can see that "overview" is the episode summary but I didn't realize that it prevented both episode thumbnail and chapter images. 

Once I get home I will post screen shots of my Movies library settings and fetcher settings. 

[Luke 42600]

The text will be updated to also indicate chapter images. Thanks.

[JsinFate 30]

Here are screen shots of my Movies Library settings and image fetcher settings.

I added the movie Madman this morning and I just checked the poster and it is tiny, 200 x 300. The other images seem fine though. 

 

[Luke 42600]

Did you compare to what images your highest priority image fetcher has?

[Lessaj 513]

I think OMDB images are generally small. Try putting TMDB at the top and refresh metadata+images.

[JsinFate 30]

@Luke& @Lessaj I think you both solved it. I looked at my Movie library settings and for some reason OMDB was first in both metadata and image settings. I always have them at the bottom. I have no idea how it got to be top priority. I'm refreshing metadata for several shows and movies. 

I have a feeling you both are right. Sadly, that means I will need to refresh all metadata for all of my movies and shows to make sure the issue is fixed.

I'll let you know  how it goes.

Thank you both!