2.310.2.0 cannot play videos with multiple audios

[talone 0]

When playing videos with multiple audios using latest windows version app 2.310.2.0, it cannot display any video frames but only audio. 

Tried many video files, it happened every time.

[pwhodges 2068]

From the top of the forum:

Logs are a way for the devs to see how your system differs from those that are working without this issue.

Paul

[talone 0]

7 hours ago, pwhodges said:

From the top of the forum:

Logs are a way for the devs to see how your system differs from those that are working without this issue.

Paul

thank you. Here is log file downloaded right after playing a multiple-audios video.

embyserver.txt

[talone 0]

4 hours ago, talone said:

thank you. Here is log file downloaded right after playing a multiple-audios video.

embyserver.txt 5.68 MB · 1 download

i asked Gemini, it says the problem is about the subtitle burning. Nothing about the multiple audios.

Then when i choose subtitle "none", it plays fine.

So it is about the subtitles.

Is there any setting that I should do?

 

Edited Tuesday at 07:13 AM by talone

[Luke 42633]

Hi, please attach the ffmpeg log as well. Thanks.

[talone 0]

12 hours ago, Luke said:

Hi, please attach the ffmpeg log as well. Thanks.

here is ffmpeg log file downloaded right after failing to play a video.

ffmpeg-transcode-5456a3ec-e412-4f58-8584-be51870427dc_1.txt

[Luke 42633]

OK we'll take a look at it. Thanks.