Password reset problem

[RoySim 2]

I have not used Emby for a couple of years and have lost my password so cannot sign in to Emby on the NAS - the password/user combination in my profile does not work. When I apply for a new password, I get a reply that a message has been sent to /share/CACHEDEV1_DATA/.qpkg/etc/etc. I have no idea what this means - CACHEDEV1 does not show up on my NAS File station. I am not a techie - for me, the NAS is a hard disc on the network and I know nothing of its internals. And, as I am 82 years old I don't have the time to learn!! 

So, could someone at Emby please find a simple way of sending me the password reset infomation. eg to the email address listed in my profile??

Also, where do I check whether or not I have a Premiere account.

 

Many thanks in advance - Roy

[Luke 42580]

Quote

So, could someone at Emby please find a simple way of sending me the password reset infomation

hi, the server gave it to you, you just have to be able to get to that folder. Have you taken a look at this?

Emby Server Data Folder

[RoySim 2]

Luke - thanks for your reply. I had seen this folder - it tells me where the information is but not how to access it. As I said, I am not technical, and I don't want to get involved with hidden folders and SSH or similar. I cannot think of any other program/app. that I use that doesn't send password reset info. via email.

When I first installed Emby I decided it came closer than any other media program to giving me what I want across music, photos and video but sadly it looks as tho' it is intended more for the technical person with a media interest rather than those, like me, whose main interest is media-led and who have limited technical knowledge.

If you can supply guidance to help me get signed-on, I would like to continue using Emby but otherwise I guess I am stuck

Roy