vincen 87 Posted June 12 Posted June 12 Hi Emby app version 2.2.39 (35) on MacOSX 26.4 crashes each time trying to play a video media (whatever video codec and audio codec) and when playing audio sound it gets completely distorded. Is there a way to get a log on MacOSX of app ? Can supply server logs if needed. Tested with Emby server 4.9.3.0 on Linux. Thanks
Luke 42633 Posted Monday at 01:34 AM Posted Monday at 01:34 AM @vincenhave you updated to Emby Server 4.9.5? Has that helped?
vincen 87 Posted Tuesday at 07:00 AM Author Posted Tuesday at 07:00 AM On 6/22/2026 at 3:34 AM, Luke said: @vincenhave you updated to Emby Server 4.9.5? Has that helped? Not yet, I always wait a little while after release to be sure it's a good release  I'll do the upgrade this week and let you know if it changes something.
vincen 87 Posted Tuesday at 04:49 PM Author Posted Tuesday at 04:49 PM (edited) On 6/22/2026 at 3:34 AM, Luke said: @vincenhave you updated to Emby Server 4.9.5? Has that helped? Unhappy no change  here is crash report in the app below. Also the app used is the zip (build 2.2.39 (35)) downloaded from github repo (linked from emby website instead of app store that is versions behind). ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Emby [54649] Path: /Applications/Emby.app/Contents/MacOS/Emby Identifier: com.emby.mobile Version: 2.2.39 (35) Code Type: ARM-64 (Native) Role: Foreground Parent Process: launchd [1] Coalition: com.emby.mobile [439176] User ID: 501 Date/Time: 2026-06-23 18:45:11.7498 +0200 Launch Time: 2026-06-23 18:44:39.0750 +0200 Hardware Model: MacBookPro18,2 OS Version: macOS 26.4 (25E246) Release Type: User Crash Reporter Key: BE2186AF-84DA-208C-1510-C73C01210373 Incident Identifier: 2C123780-04C3-4857-BF31-A4A694C9B57F Time Awake Since Boot: 3800000 seconds System Integrity Protection: enabled Triggered by Thread: 32 com.apple.audio.IOThread.client Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000000 Exception Codes: 0x0000000000000001, 0x0000000000000000 Termination Reason: Namespace SIGNAL, Code 11, Segmentation fault: 11 Terminating Process: exc handler [54649] VM Region Info: 0 is not in any region. Bytes before following region: 4378329088 REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START ---> __TEXT 104f80000-1070f8000 [ 33.5M] r-x/r-x SM=COW /Applications/Emby.app/Contents/MacOS/Emby  Edited Tuesday at 04:56 PM by vincen
visproduction 362 Posted Tuesday at 06:13 PM Posted Tuesday at 06:13 PM Of interest: Â https://thetechylife.com/how-do-i-fix-sigsegv-error/ From search: Â https://duckduckgo.com/?q=EXC_BAD_ACCESS+(SIGSEGV)&ia=web
Luke 42633 Posted Tuesday at 11:38 PM Posted Tuesday at 11:38 PM 6 hours ago, vincen said: Unhappy no change  here is crash report in the app below. Also the app used is the zip (build 2.2.39 (35)) downloaded from github repo (linked from emby website instead of app store that is versions behind). ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Emby [54649] Path: /Applications/Emby.app/Contents/MacOS/Emby Identifier: com.emby.mobile Version: 2.2.39 (35) Code Type: ARM-64 (Native) Role: Foreground Parent Process: launchd [1] Coalition: com.emby.mobile [439176] User ID: 501 Date/Time: 2026-06-23 18:45:11.7498 +0200 Launch Time: 2026-06-23 18:44:39.0750 +0200 Hardware Model: MacBookPro18,2 OS Version: macOS 26.4 (25E246) Release Type: User Crash Reporter Key: BE2186AF-84DA-208C-1510-C73C01210373 Incident Identifier: 2C123780-04C3-4857-BF31-A4A694C9B57F Time Awake Since Boot: 3800000 seconds System Integrity Protection: enabled Triggered by Thread: 32 com.apple.audio.IOThread.client Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000000 Exception Codes: 0x0000000000000001, 0x0000000000000000 Termination Reason: Namespace SIGNAL, Code 11, Segmentation fault: 11 Terminating Process: exc handler [54649] VM Region Info: 0 is not in any region. Bytes before following region: 4378329088 REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START ---> __TEXT 104f80000-1070f8000 [ 33.5M] r-x/r-x SM=COW /Applications/Emby.app/Contents/MacOS/Emby  Actually at this point the store app is ahead of the download. I would just install from the store. 1
vincen 87 Posted Wednesday at 06:22 AM Author Posted Wednesday at 06:22 AM 6 hours ago, Luke said: Actually at this point the store app is ahead of the download. I would just install from the store. Oki I'll tell my mac users to try it and tell me how it goes, i'll post an update here as soon as I have some news. 1
vincen 87 Posted Wednesday at 06:27 PM Author Posted Wednesday at 06:27 PM 12 hours ago, vincen said: Oki I'll tell my mac users to try it and tell me how it goes, i'll post an update here as soon as I have some news. Same with Apple store version although interface less sluggish but crash the same way as soon as you start playing a media ! ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Emby [3609] Path: /Applications/Emby.app/Contents/MacOS/Emby Identifier: com.emby.mobile Version: 2.2.53 (44) Code Type: ARM-64 (Native) Role: Foreground Parent Process: launchd [1] Coalition: com.emby.mobile [1951] User ID: 501 Date/Time: 2026-06-24 20:19:41.4891 +0200 Launch Time: 2026-06-24 20:19:22.8672 +0200 Hardware Model: MacBookPro18,2 OS Version: macOS 26.4 (25E246) Release Type: User Crash Reporter Key: BE2186AF-84DA-208C-1510-C73C01210373 Incident Identifier: BCC230D3-3707-4AC6-817A-EDEB856BFEA6 Time Awake Since Boot: 2900 seconds System Integrity Protection: enabled Triggered by Thread: 30 com.apple.audio.IOThread.client Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000000 Exception Codes: 0x0000000000000001, 0x0000000000000000 Termination Reason: Namespace SIGNAL, Code 11, Segmentation fault: 11 Terminating Process: exc handler [3609] VM Region Info: 0 is not in any region. Bytes before following region: 4342546432 REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START ---> __TEXT 102d60000-104f10000 [ 33.7M] r-x/r-x SM=COW /Applications/Emby.app/Contents/MacOS/Emby Â
Luke 42633 Posted Wednesday at 06:32 PM Posted Wednesday at 06:32 PM OK there is one source of a crash that we have identified and resolved for the next release of the app. Thanks. 1
vincen 87 Posted Wednesday at 07:40 PM Author Posted Wednesday at 07:40 PM 1 hour ago, Luke said: OK there is one source of a crash that we have identified and resolved for the next release of the app. Thanks. Side question: how to get notified when a new release is published for an Emby app ? I found some dedicated threads for the different version in the forum but they are not updated regularly and most of them are quite behind. I checked also on github but there is no repo specific for each player version.
Luke 42633 Posted 14 hours ago Posted 14 hours ago Stay tuned to the blog for release announcements. Thanks. 1
vincen 87 Posted 12 hours ago Author Posted 12 hours ago 1 hour ago, Luke said: Stay tuned to the blog for release announcements. Thanks. That one ? https://emby.media/blog.html Last update on it is 3 years old 1
vincen 87 Posted 10 hours ago Author Posted 10 hours ago 1 hour ago, Neminem said: Try here Announcements - Emby Community Less bad than the blog but same issue, it's very randomly updated
Luke 42633 Posted 54 minutes ago Posted 54 minutes ago Hi, please try Emby for iOS 2.2.54 and let us know how things compare. Thanks.
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