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Crashes each time starting a video media !

vincen

By vincen
in Apple iOS / macOS

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vincen

vincen 86

Posted
Posted

Hi

Emby app version 2.2.39 (35) on MacOSX 26.4 crashes each time trying to play a video media (whatever video codec and audio codec) and when playing audio sound it gets completely distorded. Is there a way to get a log on MacOSX of app ?

Can supply server logs if needed.

Tested with Emby server 4.9.3.0 on Linux.

Thanks

  • 2 weeks later...
Luke Emby Team

Luke 42617

Posted
Posted

@vincenhave you updated to Emby Server 4.9.5? Has that helped?

vincen

vincen 86

Posted
  • Author
Posted
On 6/22/2026 at 3:34 AM, Luke said:

@vincenhave you updated to Emby Server 4.9.5? Has that helped?

Not yet, I always wait a little while after release to be sure it's a good release 😉 I'll do the upgrade this week and let you know if it changes something.

vincen

vincen 86

Posted
  • Author
Posted (edited)
On 6/22/2026 at 3:34 AM, Luke said:

@vincenhave you updated to Emby Server 4.9.5? Has that helped?

Unhappy no change 😞 here is crash report in the app below. Also the app used is the zip (build 2.2.39 (35)) downloaded from github repo (linked from emby website instead of app store that is versions behind). 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process:             Emby [54649]
Path:                /Applications/Emby.app/Contents/MacOS/Emby
Identifier:          com.emby.mobile
Version:             2.2.39 (35)
Code Type:           ARM-64 (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.emby.mobile [439176]
User ID:             501

Date/Time:           2026-06-23 18:45:11.7498 +0200
Launch Time:         2026-06-23 18:44:39.0750 +0200
Hardware Model:      MacBookPro18,2
OS Version:          macOS 26.4 (25E246)
Release Type:        User

Crash Reporter Key:  BE2186AF-84DA-208C-1510-C73C01210373
Incident Identifier: 2C123780-04C3-4857-BF31-A4A694C9B57F

Time Awake Since Boot: 3800000 seconds

System Integrity Protection: enabled

Triggered by Thread: 32  com.apple.audio.IOThread.client

Exception Type:    EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:   0x0000000000000001, 0x0000000000000000

Termination Reason:  Namespace SIGNAL, Code 11, Segmentation fault: 11
Terminating Process: exc handler [54649]


VM Region Info: 0 is not in any region.  Bytes before following region: 4378329088
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      __TEXT                      104f80000-1070f8000    [ 33.5M] r-x/r-x SM=COW  /Applications/Emby.app/Contents/MacOS/Emby

 

Edited by vincen
Luke Emby Team

Luke 42617

Posted
Posted
6 hours ago, vincen said:

Unhappy no change 😞 here is crash report in the app below. Also the app used is the zip (build 2.2.39 (35)) downloaded from github repo (linked from emby website instead of app store that is versions behind). 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process:             Emby [54649]
Path:                /Applications/Emby.app/Contents/MacOS/Emby
Identifier:          com.emby.mobile
Version:             2.2.39 (35)
Code Type:           ARM-64 (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.emby.mobile [439176]
User ID:             501

Date/Time:           2026-06-23 18:45:11.7498 +0200
Launch Time:         2026-06-23 18:44:39.0750 +0200
Hardware Model:      MacBookPro18,2
OS Version:          macOS 26.4 (25E246)
Release Type:        User

Crash Reporter Key:  BE2186AF-84DA-208C-1510-C73C01210373
Incident Identifier: 2C123780-04C3-4857-BF31-A4A694C9B57F

Time Awake Since Boot: 3800000 seconds

System Integrity Protection: enabled

Triggered by Thread: 32  com.apple.audio.IOThread.client

Exception Type:    EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:   0x0000000000000001, 0x0000000000000000

Termination Reason:  Namespace SIGNAL, Code 11, Segmentation fault: 11
Terminating Process: exc handler [54649]


VM Region Info: 0 is not in any region.  Bytes before following region: 4378329088
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      __TEXT                      104f80000-1070f8000    [ 33.5M] r-x/r-x SM=COW  /Applications/Emby.app/Contents/MacOS/Emby

 

Actually at this point the store app is ahead of the download. I would just install from the store.

  • Thanks 1
vincen

vincen 86

Posted
  • Author
Posted
6 hours ago, Luke said:

Actually at this point the store app is ahead of the download. I would just install from the store.

Oki I'll tell my mac users to try it and tell me how it goes, i'll post an update here as soon as I have some news.

  • Thanks 1
vincen

vincen 86

Posted
  • Author
Posted
12 hours ago, vincen said:

Oki I'll tell my mac users to try it and tell me how it goes, i'll post an update here as soon as I have some news.

Same with Apple store version although interface less sluggish but crash the same way as soon as you start playing a media ! 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process:             Emby [3609]
Path:                /Applications/Emby.app/Contents/MacOS/Emby
Identifier:          com.emby.mobile
Version:             2.2.53 (44)
Code Type:           ARM-64 (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.emby.mobile [1951]
User ID:             501

Date/Time:           2026-06-24 20:19:41.4891 +0200
Launch Time:         2026-06-24 20:19:22.8672 +0200
Hardware Model:      MacBookPro18,2
OS Version:          macOS 26.4 (25E246)
Release Type:        User

Crash Reporter Key:  BE2186AF-84DA-208C-1510-C73C01210373
Incident Identifier: BCC230D3-3707-4AC6-817A-EDEB856BFEA6

Time Awake Since Boot: 2900 seconds

System Integrity Protection: enabled

Triggered by Thread: 30  com.apple.audio.IOThread.client

Exception Type:    EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:   0x0000000000000001, 0x0000000000000000

Termination Reason:  Namespace SIGNAL, Code 11, Segmentation fault: 11
Terminating Process: exc handler [3609]


VM Region Info: 0 is not in any region.  Bytes before following region: 4342546432
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      __TEXT                      102d60000-104f10000    [ 33.7M] r-x/r-x SM=COW  /Applications/Emby.app/Contents/MacOS/Emby

 

Luke Emby Team

Luke 42617

Posted
Posted

OK there is one source of a crash that we have identified and resolved for the next release of the app. Thanks.

  • Thanks 1
vincen

vincen 86

Posted
  • Author
Posted
1 hour ago, Luke said:

OK there is one source of a crash that we have identified and resolved for the next release of the app. Thanks.

Side question: how to get notified when a new release is published for an Emby app ? I found some dedicated threads for the different version in the forum but they are not updated regularly and most of them are quite behind. I checked also on github but there is no repo specific for each player version.

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