Crashes each time starting a video media !

[vincen 81]

Hi

Emby app version 2.2.39 (35) on MacOSX 26.4 crashes each time trying to play a video media (whatever video codec and audio codec) and when playing audio sound it gets completely distorded. Is there a way to get a log on MacOSX of app ?

Can supply server logs if needed.

Tested with Emby server 4.9.3.0 on Linux.

Thanks

[Luke 42601]

@vincenhave you updated to Emby Server 4.9.5? Has that helped?

[vincen 81]

On 6/22/2026 at 3:34 AM, Luke said:

@vincenhave you updated to Emby Server 4.9.5? Has that helped?

Not yet, I always wait a little while after release to be sure it's a good release  I'll do the upgrade this week and let you know if it changes something.

[vincen 81]

On 6/22/2026 at 3:34 AM, Luke said:

@vincenhave you updated to Emby Server 4.9.5? Has that helped?

Unhappy no change  here is crash report in the app below. Also the app used is the zip (build 2.2.39 (35)) downloaded from github repo (linked from emby website instead of app store that is versions behind).

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process:             Emby [54649]
Path:                /Applications/Emby.app/Contents/MacOS/Emby
Identifier:          com.emby.mobile
Version:             2.2.39 (35)
Code Type:           ARM-64 (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.emby.mobile [439176]
User ID:             501

Date/Time:           2026-06-23 18:45:11.7498 +0200
Launch Time:         2026-06-23 18:44:39.0750 +0200
Hardware Model:      MacBookPro18,2
OS Version:          macOS 26.4 (25E246)
Release Type:        User

Crash Reporter Key:  BE2186AF-84DA-208C-1510-C73C01210373
Incident Identifier: 2C123780-04C3-4857-BF31-A4A694C9B57F

Time Awake Since Boot: 3800000 seconds

System Integrity Protection: enabled

Triggered by Thread: 32  com.apple.audio.IOThread.client

Exception Type:    EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:   0x0000000000000001, 0x0000000000000000

Termination Reason:  Namespace SIGNAL, Code 11, Segmentation fault: 11
Terminating Process: exc handler [54649]


VM Region Info: 0 is not in any region.  Bytes before following region: 4378329088
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      __TEXT                      104f80000-1070f8000    [ 33.5M] r-x/r-x SM=COW  /Applications/Emby.app/Contents/MacOS/Emby

 

Edited 53 minutes ago by vincen