No cover art anywhere in Live TV

[Ronstang 296]

I have not changed anything but a few days ago there was no longer any cover art anywhere with anything having to do with Live TV.  On the Home Screen the "Now Showing" is all empty black boxes and when I go to the guide and click on a show or movie there is no art in the description window.

I have no idea what is going on.  I have refreshed the guide data multiple times and still nothing.  I do not know if it is relevant but I am using Channels DVR to watch and record DirectTV Streaming.  It has worked flawlessly for 10 months.

[ebr 16442]

Please post a log from the guide refresh.

[justinrh 281]

I've seen something like this sporadically, as if the meta data providers are not accessible at the time I"m looking.  I can go back 5 minutes later and everything is working.  I've seen this more than once lately.

Edited Tuesday at 09:59 PM by justinrh

[Ronstang 296]

No need for a log Eric, it fixed itself!!  Thanks though.

[Ronstang 296]

I spoke too soon.  It was working last night.  Now it is back to no images anywhere in Live TV.  I included the logs from last night, earlier and the one just after a system reboot.  I will refresh the guide in a moment and send that one.

embyserver.txt embyserver-63916646400.txt embyserver-63916699418.txt

[Ronstang 296]

After a guide refresh nothing changed.  Still no images anywhere in Live TV.  New log below.

embyserver (1).txt

[Luke 42555]

Hi, can you please show a screenshot example? Thanks.

[Ronstang 296]

Here you go Luke.

[Ronstang 296]

There are also no images if you select a specific channel to see what is on later or for the next two weeks in any window.  Even when you click on a specific movie or show and the info page comes up there are no images.  Only Live TV.

[Luke 42555]

OK the log has some errors coming from Gracenote's server. I would keep an eye on it and see if it continues to persist. 

@sa2000can report it to them if it does.

[Ronstang 296]

OK. Like I said it has been bad for days then last night it was fine and then bad again today.

[sa2000 775]

@RonstangI need to establish if the references to https://tmsimg.fancybits.co are coming from a Gracenote lineup channel schedule or from an xmltv you are using

Could you please give me details of guide data being used - if a gracenote lineup - the ID will show up on the Live TV Setup screen. If xmltv is involved, i would need a copy of the xmltv or if it is a url xmltv guide then please download it and attach

and give a channel number / name for some examples

Thanks

 

Edited yesterday at 12:19 AM by sa2000

[Ronstang 296]

I'm sorry but all that went right over my head.  As stated in the original post I am using Channels DVR ported to emby as my way to access my Direct TV Streaming TV.  It has worked flawlessly until this week for almost a year.

I have no idea how to access the xmltv as in the guide source I have:  http://127.0.0.1:8089/devices/ANY/guide/xmltv?duration=1209600

Now is that pointed at a file on my personal server?  If so I have no idea where to find it or even how to search for it.

[sa2000 775]

6 hours ago, Ronstang said:

I have no idea how to access the xmltv as in the guide source I have:  http://127.0.0.1:8089/devices/ANY/guide/xmltv?duration=1209600

So Channel DVR is running a server on your Windows PC and is communicating with Emby Server through port 8089. 

I suspect the bad images url's referencing unknown DNS domain tmsimg.fancybits.com are coming from the Channels DVR xmltv guide 

I suggest you report the problem to the Channels DVR support team.

You should be able to put the guide url in a browser and see the xmltv guide content

Alternatively, you can start a cmd session (Start / Run / cmd) and type in this command

curl -o "%USERPROFILE%\Documents\ChannelDVR_Guide.xml" "http://127.0.0.1:8089/devices/ANY/guide/xmltv?duration=1209600"

and this would save the guide capture into a file named "ChannelDVR_Guide.xml" under the Documents folder where you can then inspect its content. You can search the file for tmsimg.fancybits.com 

 

Edited 21 hours ago by sa2000

[daldana 130]

Hi @Ronstang and @sa2000

 

I also use Channels DVR as a backend for some Emby Live TV channels and I have a question for Ronstang. In your Live TV tuner setup in Emby, what do you have in the Preferred channel image source? I have Guide Data Source selected and I get images for those channels.

Sa2000, here is an example of the guide data from Channels;

<programme start="20260611140000 +0000" stop="20260611160000 +0000"  channel="6003">
	<title>CBS Mornings</title>
	<desc>Economist Roland Fryer; musicians Gene Simmons and Paul Stanley.</desc>
	<category>Episode</category>
	<category>Series</category>
	<category>Talk</category>
	<category>News</category>
	<icon src="https://tmsimg.fancybits.co/assets/p20589677_b_h9_ai.jpg?w=720&h=540"/>
<series-id system=" tms">20589677< series-id>
	<date>20260611</date>
	<previously-shown/>
	<episode-num system="onscreen">E116</episode-num>
	<episode-num system="tms">EP039896711244</episode-num>
	<credits>
		<actor>Gayle King</actor>
		<actor>Tony Dokoupil</actor>
		<actor>Nate Burleson</actor>
	</credits>
	<video>
		<quality>HDTV</quality>
	</video>
</programme>

 

Edited 10 hours ago by sa2000
putting the returned data into a code block

[Ronstang 296]

OK, the biggest problem lately seems to be there are no images, then there are images.  Just checked and it is working again.  I guess I'll wait and see what happens since this is the first time this has happened ever in almost a year.

 

1 hour ago, daldana said:

I have a question for Ronstang. In your Live TV tuner setup in Emby, what do you have in the Preferred channel image source?

There is no place in my Live TV setup or section under settings where I see the ability to choose anything for image source.

[sa2000 775]

2 hours ago, daldana said:

here is an example of the guide data from Channels;

Thank you. This confirms it is Channels DVR that is returning the "tmsimg.fancybits.co" domain urls for the images

and I can see now it is working. Executing this command: 

nslookup tmsimg.fancybits.co

returns these IP Addresses - whereas before DNS lookup was failing

Name:    tmsimg.fancybits.co
Addresses:  2606:4700:20::681a:2a1
          2606:4700:20::681a:3a1
          2606:4700:20::ac43:4bce
          172.67.75.206
          104.26.2.161
          104.26.3.161

 

Edited 10 hours ago by sa2000

[sa2000 775]

It is possible that they have been moving back-end servers around and the global DNS updates take a while to get adjusted

[Ronstang 296]

2 hours ago, sa2000 said:

It is possible that they have been moving back-end servers around and the global DNS updates take a while to get adjusted

While I only sort of understand that it makes sense that it is something they are doing that is temporary since this is the first time I have had the issue and it seems to come and go.

The strange thing is when the images are not working the guide is glitchy and sometimes I just get the spinning circle before it acts and then sometimes it causes a jump back to the beginning of the guide for that channel.   This only happens when the images don't work so it must be searching longer on certain titles.

[daldana 130]

@Ronstang

Hmmm, interesting that the Preferred channel image source isn't available in the Live TV tuner setup. Mine looks like this;