Emby crashing every now and then

[superdonpan 4]

Hey,

I recently switched to Apple TV for all my apps and streaming purposes. Since then I've had an issue where Emby crashes every now and then. I would say it's daily and sometimes multiple times on the same day. It never used to do this when I watched via the Emby app on my Sony Android TV.

I've tried looking at logs and searching but haven't found anything that relates to precisely this. I've seen other threads but they seem to have more precise times for the crashes and more intense issues (like every fourth minute or so). I can usually watch at least an hour before it crashes. Sometimes more. It seems pretty random to me at least.

I've attached a log including errors. Does it make sense to anyone else what the issue is?

 

Other info: I run Emby on my Synology DS916+ via Docker/Container app.

 

Thanks in advance!

 

2026-05-08 204808.551 Info MediaInf.txt

Edited June 6 by superdonpan
Added extra info about NAS.

[Luke 42605]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[superdonpan 4]

Hey Luke,

Just to clarify, the attached file was from the Emby server log, just not all thousand rows but the ones relating to the error. But I've attached the full file here from that crash. Hope it helps and sorry for not attaching the full thing from the start. I might as well have done so 

embyserver.txt

[Luke 42605]

OK and how are you defining crashing? What exactly is happening?

[superdonpan 4]

I'm watching something in Emby on my Apple TV and all of a sudden the app just closes out of nowhere. No warnings, no buffering, not anything. It simply just closes and returns to the Apple TV menu. I then restart the app and pickup watching again. It can happen several times a day and it never used to happen when I used the Android app on my Sony TV. 

[Robsyncony 0]

Same behaviour in my case, too. Watching content, out of nowhere, the subtitles are no longer displayed and the app crashes and exits.

[superdonpan 4]

Anyone have any ideas what's causing the crashes? Did you find anything based on the log?

[HouseOfCards 107]

I reported this a while back...
 

 

I don't have a clear understanding of the log meanings, but I scroll through mine every so often after a crash, and I see messages about user tokens just before the crash.  This is totally a guess, but it seems that your user token (which I assume is how the server knows the request is from a legitimate user) expires, and the app crashes when it thinks you aren't a valid user anymore.

A reason I say this is because I have this happen on two servers I run, and it's exactly the same for a close friend of mine who has the same problem.  What I notice is that when the server has to fetch something, is when it crashes.  For example, if you're scrolling through your music albums...  The first batch of album art is present, and you begin scrolling down through your albums...  When you hit the albums that don't have cached artwork, the app will crash when it reaches out to get the next batch of images...  It's as though the app requests the next resources, your token isn't active, and the app crashes rather than load the next batch of items.

Look at your logs right after the crash and see if there is anything referencing a user token.  I think a lot of weird ATV behavior is related.

[HouseOfCards 107]

On 6/11/2026 at 2:23 PM, Luke said:

OK and how are you defining crashing? What exactly is happening?

For me, a hard crash.  App closes and kicks you back to the home screen of the Apple TV. 

[Luke 42605]

Hi, we have identified one source of a crash that is resolved for the next app update. Thanks.