Roku playback issue

[Mosetter27 0]

58 minutes ago, speechles said:

@Mosetter27 What do you have set for your Roku audio settings? Specifically, the Digital Output Format? Also, what model of Roku are you using?

You can try to set yours identical to how I have set mine above. Then play that same item. The item should now play correctly, but do you hear audio? All modern television with HDMI connections natively support AC3 as that is what is used by OTA over the air broadcasts so they must support it. But only certain models also support E-AC3 which they pay extra to add. If you have E-ARC on that TV it might also have this otherwise you might hear silence.

 

@ebr Here is how MediaInfo indentifies the audio stream from that file. I have the same problem with this series.

 

On the Roku TV this works perfectly. But I do not know if it works on all models of Roku. This is caused by the new firmware update Roku has given us. It resets the Audio to AUTO for everything. The AC3 codec is supposed to be first to maintain surround when transcoding. That is supposed to happen. But it appears that something in the transcoding produces broken AC3 when convert that A_EAC3 codec to AC3. Maybe only happens on Apple Mac servers. But that codec is one we need to run tests on. A_EAC3.

I’m at work right now but will give it a try when I get home in an hour or so.

so far I’ve had trouble with 

lucky s01 e1-4

Elle s01 e1-8

Walking dead dead city s03 e1

the boys s05e8

 

as far as my Roku model I believe it’s this one 

https://www.target.com/p/roku-streaming-stick-2025-hd-roku-streaming-device-with-voice-remote-free-and-live-tv-access/-/A-94570936

[Mosetter27 0]

2 hours ago, speechles said:

@Mosetter27 What do you have set for your Roku audio settings? Specifically, the Digital Output Format? Also, what model of Roku are you using?

You can try to set yours identical to how I have set mine above. Then play that same item. The item should now play correctly, but do you hear audio? All modern television with HDMI connections natively support AC3 as that is what is used by OTA over the air broadcasts so they must support it. But only certain models also support E-AC3 which they pay extra to add. If you have E-ARC on that TV it might also have this otherwise you might hear silence.

 

@ebr Here is how MediaInfo indentifies the audio stream from that file. I have the same problem with this series.

 

On the Roku TV this works perfectly. But I do not know if it works on all models of Roku. This is caused by the new firmware update Roku has given us. It resets the Audio to AUTO for everything. The AC3 codec is supposed to be first to maintain surround when transcoding. That is supposed to happen. But it appears that something in the transcoding produces broken AC3 when convert that A_EAC3 codec to AC3. Maybe only happens on Apple Mac servers. But that codec is one we need to run tests on. A_EAC3.

Ive set it to what you set it to and nothing plays at all still the same thing, no compatible streams 

 

here's the logs from me doing this a moment ago 

embyserver.txt ffmpeg-transcode-5cb5ed43-f1ed-4d64-8108-21fef5d92cea_1.txt ffmpeg-transcode-75d8a96d-1470-40a0-8804-d9244a93bcb2_1.txt ffmpeg-transcode-640ffffa-12e2-45fe-8360-1e1b66fe50b0_1.txt ffmpeg-transcode-2087898b-b4f3-4bef-af7b-22afb9d7e276_1.txt ffmpeg-transcode-a3760825-ca8d-43a0-a70e-dda225835343_1.txt ffmpeg-transcode-d6f80c02-a6e7-4fe9-b7b1-d7647634120f_1.txt

Edited 3 hours ago by Mosetter27
added logs.

[Mosetter27 0]

digging around. i realized the issue im experiencing are files with the classification of just EAC3 5.1, i have another show Maximum Pleasure Guaranteed and the audio codec on them are specified as English EAC3 5.1 and they play fine. wonder if there's something there.

[ebr 16549]

Do all the problem items have 40+ subtitles?

[speechles 2107]

Here is media info for the same item from one in my collection. By looking at the metadata of their file I see that I have one in the same series with the same exact issue.

Roku Streaming Stick 2025 HD Roku Streaming Device with Voice Remote: Wi-Fi, HDMI, 1080p

It is only a 1080P device. The encoder (person who made this copy) for some reason made this into a super wide-screen edition. On 4K Roku devices this is okay. It will be able to tolerate the fact the width is larger than 1920. But with a Roku that is only HD this present an issue. You can only go a maximum of 1920x1080 with playback. 

@Luke

Quote

&MaxWidth=1920&MaxHeight=1080

We sent this with our request. We have a maximum display panel of 1920 width and 1080 height. But if you look below this isn't being respected.

 

Quote

10:27:21.601   Duration: 00:47:30.14, start: 0.000000, bitrate: 2337 kb/s
10:27:21.601   Stream #0:0: Video: hevc (Main 10), yuv420p10le(tv, bt709, progressive), 2582x1080 [SAR 58221:58202 DAR 959:401], SAR 517860:517691 DAR 959:401, Level 150, 23.98 fps, 23.98 tbr, 1k tbn (default)

The server is sending us the full 2582x1080 resolution. This cannot work on these Roku models. They must only be given a maximum width of 1920 and a maximum height of 1080. We send this in our request. Because the server is sending the resolution too large over and over is causing the problem here. It isn't because of the EAC3 issue I thought at first. The EAC3 error happens when user error causes the problem by disallow the server to transcode audio. A valid reason to not have a valid stream. In this case the error stems from the inability to play the video that is larger than supported. This is obviously a bug in the server. We cannot fix this on the Roku side. Thanks.

Edited 1 hour ago by speechles

[Mosetter27 0]

15 minutes ago, speechles said:

Here is media info for the same item from one in my collection. By looking at the metadata of their file I see that I have one in the same series with the same exact issue.

Roku Streaming Stick 2025 HD Roku Streaming Device with Voice Remote: Wi-Fi, HDMI, 1080p

It is only a 1080P device. The encoder (person who made this copy) for some reason made this into a super wide-screen edition. On 4K Roku devices this is okay. It will be able to tolerate the fact the width is larger than 1920. But with a Roku that is only HD this present an issue. You can only go a maximum of 1920x1080 with playback. 

@Luke

We sent this with our request. We have a maximum display panel of 1920 width and 1080 height. But if you look below this isn't being respected.

 

The server is sending us the full 2582x1080 resolution. This cannot work on these Roku models. They must only be given a maximum width of 1920 and a maximum height of 1080. We send this in our request. Because the server is sending the resolution too large over and over is causing the problem here. It isn't because of the EAC3 issue I thought at first. The EAC3 error happens when user error causes the problem by disallow the server to transcode audio. A valid reason to not have a valid stream. In this case the error stems from the inability to play the video that is larger than supported. This is obviously a bug in the server. We cannot fix this on the Roku side. Thanks.

Sooo, is this something for me to fix or…. lol 

[speechles 2107]

45 minutes ago, Mosetter27 said:

Sooo, is this something for me to fix or…. lol 

15:21:17.492   Stream #0:0 (hevc) -> format:default (graph 0)
15:21:17.492   format:default (graph 0) -> Stream #0:0 (libx264)

15:21:17.537   Metadata:
15:21:17.537     encoder         : Lavf59.17.100
15:21:17.537   Stream #0:0: Video: h264, yuv420p(tv, bt709, progressive), 2582x1080 [SAR 517860:517691 DAR 959:401], q=2-31, 23.98 fps, 90k tbn

Unfortunately this part of the log shows the problem. The server knows the MaxWidth is 1920. It brings up (graph 0) part which should be resize the video. That should scale it with graph. But in checking the resolution it is still 2582x1080. But it is converting HEVC->H264 since the Roku HD cannot play this. If this instead were a 4K Roku Stick these would play without issue directly. But because it is only the HD model transcoding must occur. Roku just raised prices on their hardware too. It isn't as cheap to pick up a 4K streaming stick as it used to be.

 

Edited 51 minutes ago by speechles