Roku playback issue

[Mosetter27 0]

I added the newest episode of a show to my server. it showed up and sat down at my tv to watch it and when I went to play it I kept getting an error saying no compatible streams. I checked and was able to play it from my computer, my iPhone and even my firetv stick. everything else that I've played works on the roku but this single episode will not play. any help?

[ebr 16546]

 

Hi there, let's look at that example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[paddy75 18]

have the same problem. a series which was working before, can't be playbacked again. 

let me see if i can report it via roku

[ebr 16546]

1 hour ago, paddy75 said:

have the same problem. a series which was working before, can't be playbacked again

Hi.  That is not the same problem as:

On 5/20/2026 at 7:36 PM, Mosetter27 said:

I added the newest episode of a show to my server.

 

Please, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

@Mosetter27my best guess for you is that the file had not been properly probed yet.

 

[speechles 2107]

It depends on if the item can be direct played. If the item has been noticed and added, but not yet been scanned (filled in metadata/streams) into the sytem. It hasn't had a chance for ffprobe to have probed it. It may show up without any artwork, or metadata, and just a placeholder image. This is before the sytem has scanned it in. It has identified it is new, it is listing it. But none of the metadata or stream info is filled in yet. If the item is direct played then it might work. Since it can pass the object to the player without needing ffmpeg involved. But if for some reason it has to use ffmpeg to convert the audio, or transcode the video, or add external srt subtitles. If it is using ffmpeg in some way. In order to use ffmpeg the file must have been previously probed. This is where the statement the file had not been properly probed comes in. Because other players are playing it directly they can play it without probing. The Roku in this case must be converting/transcoding something and calling upon ffmpeg to do the heavy lifting and because the file isn't yet probed this fails with no compatible streams.

Edited May 23 by speechles

[Luke 42806]

@Mosetter27?

[Mosetter27 0]

sorry didnt get notified of replies. randomly new shows being added have this happen. I have 2 shows that have previous seasons that this happens with. 

 

its not a matter of metadata and such not being scanned in as these were added days ago. 

[ebr 16546]

Again we'd have to look at a specific example but the fact the item was added "days ago" does not guarantee it has been successfully probed.

[Mosetter27 0]

Gotcha so what is needed to help me out. 

[Mosetter27 0]

6 hours ago, ebr said:

Again we'd have to look at a specific example but the fact the item was added "days ago" does not guarantee it has been successfully probed.

I just sent a log from my Roku

 

exactly what I was doing

 

Trying to play S01E01 of Lucky (2026). it would just spin the loading screen and then eventually got the prompt that there's no compatible streams and to contact my administrator.

log was sent at 5:07 est

user was Billy