Unable to play anything

[Lessaj 517]

Client app log might be helpful.

[crusher11 1228]

19 minutes ago, Lessaj said:

Client app log might be helpful.

I have no idea how to provide that. @Lukehas already stated that, but seemed to be waiting on @softworkzto sort out actually getting the logs, and he hasn't been around.

[Lessaj 517]

About -> Log Path.

[crusher11 1228]

4 minutes ago, Lessaj said:

About -> Log Path.

The path is too long to fit on the screen...I'm in the EmbyMedia.EmbyTheater_[long string] folder but it has a lot of subfolders and none of them say anything about logs.

Also since I'd be digging it out of the folder directly, I assume it won't be sanitised?

[Lessaj 517]

Double click it, copy paste, brings you right to the logs folder. I'm not aware that they're sanitized but you can look for your domain address or mentions of API keys before posting. Or even just looking at the log yourself might make an error obvious.

[crusher11 1228]

Still waiting on @softworkz...

[crusher11 1228]

On 6/23/2026 at 3:21 AM, pwhodges said:

I get that you are frustrated - we all have times like that!  But "completely useless" is a bit hyperbolic here, isn't it?  I seem to recall that you've also mentioned elsewhere that other people are still using your server OK.

Paul

Also worth noting that I've been having an issue with playback in the Android app for over a year now, with almost no dev activity.

[crusher11 1228]

@Luke@softworkzwhat's going on here?

[softworkz 5258]

@crusher11

Apologies for replying late.

Could you please do this:

• Start the app (if not running)
• Go to Settings > About > Log Files tab
• Toggle "Enable debug logging" on
• Close the app
• Wait 5s
• Start the app
• Play something which doesn't play <= only once please
• Stop playback
• Go to Settings > About > Log Files tab
• Click on EmbyClient.txt - it opens in Notepad - and "Save as" to some location you remember
• Repeat this for the most recent mpv-2026*****.txt file

Post here or PM them to me.

Thank you very much and sorry for the disruption.

[jellis413 4]

I figured I would add-on to this thread, but if it should be separated out into its own, that is fine as well. Since the latest Windows client update, sometimes it immediately exits out/closes and I have to go back into it. This usually only happens once, rarely twice (but when I turned on debug logging, it happened three times in a row).  Then when I go to play something, about 50% of the time it will exit/close out and I have to go back in and then it will usually play fine (sometimes it will close twice).  

If it helps, I use the WIndows Client with Zero Tier as my virtual network (same concept as Tailscale if you are not familiar) and this is the only Windows Client I have.  This does not happen with any of my other Android clients (local network to the server or over ZeroTier network).  I will PM the log files you listed above.  

I should also note that everything was fine (and nothing has changed) before the Windows client was updated.  Let me know if you need anything else from me. Thank you.